Ryan Darby Martin articles

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Ryan Darby Martin
Product Marketing Manager, Dynamics 365 AI
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Published 
3 min read

4 essential capabilities to make the most of AI in the workplace 

To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes.
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Published 
3 min read

Tivoli Gardens personalizes the guest experience with Customer Insights 

Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks. Since opening in 1843, Tivoli was modeled after the now defunct Parisian Tivoli and Vauxhall Gardens in London, and offers guests thrill rides, live entertainment, arcade games, dining, hotels, and a garden
A group of people walking on in the office.
Published 
4 min read

3 common roadblocks to maximizing AI and how to bypass them 

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around. At Microsoft, we’re striving to change that. We believe business users closest to specific problems have the
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Published 
2 min read

Customer service webinar series: Optimizing the customer service agent 

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service. Technology can be the catalyst for
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Published 
2 min read

Customer service webinar series: The new age of customer service 

Customer service is changing and the revolution is well underway. Customer service is quickly becoming the epicenter for leading customer experience and customer engagement initiatives, focusing on consistently delivering a positive customer experience to continually build engagement. These initiatives are reinventing customer service, helping organizations become more strategic, and adapt to the way customers want