Ryan Darby Martin articles

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Ryan Darby Martin
Product Marketing Manager, Dynamics 365 AI
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Published 
3 min read

4 essential capabilities to make the most of AI in the workplace 

To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes.
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Published 
2 min read

Customer service webinar series: Optimizing the customer service agent 

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service.