Microsoft Dynamics 365 Blog
Sai Sandeep Yelchuri

Sai Sandeep Yelchuri

Program Manager II

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Photo of a man working on a laptop in a contact center.
Photo of a man working on a laptop in a contact center.

Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-class customer engagement experience, around the clock and across the globe, large organizations rely on multiple vendors and expert pools. Read more

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