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Shona Bang

Product Marketing Manager, Dynamics 365 Field Service and Remote Assist

Manufacturing, Field Worker; Engineer holding tablet. Windows brand photography, featuring Panasonic ToughPad.
Manufacturing, Field Worker; Engineer holding tablet. Windows brand photography, featuring Panasonic ToughPad.

You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. Field service management (or FSM) typically refers to the management of a company’s resources employed at or en route to the client’s location.1 FSM typically involves the installation, service, maintenance, or...Read more
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Man using Dynamics 365 Guides to assemble a generator. Lifestyle photography. Contextual imagery.
Man using Dynamics 365 Guides to assemble a generator. Lifestyle photography. Contextual imagery.

In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments. Companies worldwide are fast realizing the costly consequences of not having robust business continuity plans and remote-capable tools especially in times of...Read more
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Man using hololens in a warehouse
Man using hololens in a warehouse

The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work. If there’s one major takeaway we’ve learned from the continuously evolving macroeconomic climate, it’s that efficient, reliable, and timely service delivery has become more critical than ever. The sophisticated, often complex machinery and equipment that keep...Read more
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Woman using Remote Assist hologram during a wiring project. Lifestyle photography. Contextual imagery.
Woman using Remote Assist hologram during a wiring project. Lifestyle photography. Contextual imagery.

Did you know that mixed reality business applications like Microsoft Dynamics 365 Remote Assist on HoloLens 2 can help reduce waste from a lean management perspective? We invited Six Sigma Black Belt and Kaizen expert Laura Riley, Senior Business Program Manager from the Microsoft Cloud Operations and Innovations team to share her perspective on how...Read more
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Woman using Microsoft Dynamics 365 Remote Assist in a manufacturing setting. This is hero image. Contains hologram scenario. Contextual imagery.
Woman using Microsoft Dynamics 365 Remote Assist in a manufacturing setting. This is hero image. Contains hologram scenario. Contextual imagery.

Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. The Hannover Messe industry (HMI) conference covers all core themes of the industrial value-adding chain—from individual components to the complete smart factory. Join us at...Read more
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Doctor using Microsoft Hololens 2. Lifestyle photography. Contextual imagery.
Doctor using Microsoft Hololens 2. Lifestyle photography. Contextual imagery.

Did you attend last week’s Microsoft Ignite and watch Satya’s keynote? If so, you might have learned about how Mount Sinai Hospital in New York is using Microsoft Dynamics 365 Remote Assist on Microsoft HoloLens 2 to conduct shared surgery with their surgical counterparts in Uganda. Mixed reality business applications like Dynamics 365 Remote Assist...Read more
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