Tony Lorentzen Posts

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Tony Lorentzen
VP Product Management
Published 
2 min read

The AI-powered contact center, part 3: Build powerful conversational AI solutions 

With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution.
Published 
5 min read

The AI-powered contact center, part 2: Achieve superior self-service voice support 

To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.