Tessa Kloster articles

Tessa Kloster
Group Product Manager, Microsoft Dynamics 365

How data, analytics, and insights can improve customer service 

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. Learning about your customer’s experience with support and figuring out how to create a positive experience
Published 
4 min read

Dynamics 365 Customer Service Insights is now Generally Available 

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, we’re very excited to announce Dynamics 365 Customer Service Insights is now generally available! [msce_cta layout=”image_center” align=”center” linktype=”white” imageurl=”https://cloudblogs.microsoft.com/wp-content/uploads/sites/4/2019/04/CTAbackground-e1556303425692.png” linkurl=”https://dynamics.microsoft.com/ai/customer-service-insights” linkscreenreadertext=”Get started with Customer Service Insights today” linktext=”Get started with Customer Service Insights today” imageid=”71802″ ][/msce_cta]