“Most employees are trying to engage the empowered customer with the same siloed technologies and stagnant knowledge repositories they’ve used (or not used) for years.
Many enterprise brands and organizations are becoming increasingly challenged by an information problem: too much information, compounded by trouble managing it and delivering it to employees.
With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010 , and the new rankings for best and worst customer service in the U.K.
In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector…
With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010 , it has never been more important for U.K.
Customers' expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow.
In a highly competitive telecommunications industry, nTelos Wireless is striving to inspire increased customer loyalty by connecting with its customers to deliver the best value and experience, no matter…
From banking to bill paying, self-service is the new norm. Consumers are increasingly being empowered to do almost anything themselves online, from checking prices to checking in at the airport.