A number of recent polls regarding government customer service show that the general public is feeling more and more like second-class citizens these days.
From an industry that’s seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery…
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands…
There has been quite a bit of talk lately that social customer service isn’t going anywhere, and that some brands are beginning to phase out or give up on social monitoring and response, especially…
Today’s retail customer is always shopping around, but while price, quality and brand name consistently bring customers to the table, it’s increasingly the retail customer experience (in store…
Quark: Revolutionizing Publishing, And Now Customer Service… Many software companies come and go, but Quark is an example of a brand that has stood the test of time via continuous reinvention and innovation…
As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place.
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child…
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are…