IT Professionals Dynamics 365 Customer Service Published April 10, 2024 2 min read Monitor Copilot responses in Dynamics 365 Customer Service You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
IT Professionals Dynamics 365 Customer Service Published May 11, 2023 3 min read How real-time analytics improve supervisor experiences in Customer Service Real-time analytics are critical for organizations that want to stay on top of their contact center operations.
