Vikram Yerrabhaneni articles

Vikram Yerrabhaneni

Principal Program Manager

A woman sitting at a desk using a computer next to a man standing, looking at the screen.

IT Professionals
Dynamics 365 Customer Service

Published June 21, 2023

2 min read

Customize data models to view your organization’s unique metrics

You can customize data models using data within Dynamics or external data to view metrics tailored to your needs.

IT Professionals
Dynamics 365 Customer Service

Published April 27, 2023

2 min read

Improve operations with real-time analytics in Dynamics 365 Customer Service

Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance.

Photo of a contact center supervisor reading customer service data reports on tablet.

IT Professionals
Dynamics 365 Customer Service

Published November 18, 2022

4 min read

Discover new ways to analyze your Customer Service data

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it's easier than ever to find and customize the historical analytics you need to identify key areas for improvement.