Microsoft Dynamics 365 Blog
Vikram Yerrabhaneni

Vikram Yerrabhaneni

Principal Program Manager

Posts

Photo of a contact center supervisor reading customer service data reports on tablet.
Photo of a contact center supervisor reading customer service data reports on tablet.

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics you need to identify key areas for improvement. Read more

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