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Microsoft Dynamics 365 Blog
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Welly Lee

Principal Program Manager, Microsoft Dynamics 365 Customer Voice

Posts

Male business professional at breakfast on a Dell device running Microsoft Excel
Male business professional at breakfast on a Dell device running Microsoft Excel
It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more
Adult female works from home on Samsung Galaxy Book 2 inking with digital pen. Family; Holiday 2019.
Adult female works from home on Samsung Galaxy Book 2 inking with digital pen. Family; Holiday 2019.
Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI. Otherwise how can they be sure that their efforts are bringing...Read more
a group of people sitting at a table using a laptop
a group of people sitting at a table using a laptop
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can collect timely feedback from customers and employees and gain actionable insights from the results. Microsoft Forms Pro is a simple to use, yet robust...Read more
a group of people sitting at a table
a group of people sitting at a table
Today we launched the public preview of Microsoft Forms Pro, an enterprise survey and analytics solution that allows businesses to easily capture and analyze feedback to improve customer, employee, and product experiences. Microsoft Forms Pro extends the capabilities of the features you know and love from Microsoft Forms in Office 365, and public preview is...Read more