Welly Lee Posts

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Welly Lee
Principal Program Manager, Microsoft Dynamics 365 Customer Voice
Male millenial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.
Published 
3 min read

New features personalize customer experiences in Dynamics 365 Customer Voice 

In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates
Male business professional at breakfast on a Dell device running Microsoft Excel
Published 
4 min read

3 updates to gather and manage feedback with Dynamics 365 Customer Voice 

It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With
Adult female works from home on Samsung Galaxy Book 2 inking with digital pen. Family; Holiday 2019.
Published 
4 min read

Democratizing customer feedback with the new Dynamics 365 Customer Voice 

Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI. Otherwise how can they be sure that their efforts are bringing