Welly Lee articles
3 updates to gather and manage feedback with Dynamics 365 Customer Voice
It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs.
Democratizing customer feedback with the new Dynamics 365 Customer Voice
Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI.
Capture and analyze feedback with Microsoft Forms Pro, now generally available
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can collect timely feedback from customers and employees and gain actionable insights from the results.