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By standardizing worldwide expense reporting on Microsoft Dynamics AX 2012, the finance team at Microsoft is replacing its diverse expense-reporting systems with a single, centrally managed solution that was easier to use and yielded more consistent, detailed information. The solution created on the basis of Microsoft Dynamics AX 2012, MS Expense 2.0, will dramatically reduce the burden placed on employees. At the same time, the finance operations team will simplify audits, and the IT team can retire old, inefficient solutions and take advantage of product innovation in Microsoft Dynamics AX 2012. Other companies can use this two-tier ERP solution to similarly improve their own line-of-business processes requiring employee self-service and benefit from the simple integration with SAP and other corporate systems. Hal Howard, Corporate Vice President of Microsoft Dynamics ERP Research and Development, says, "Our implementation of Microsoft Dynamics AX 2012 for the finance group proves that a two-tier ERP strategy can deliver a standardized solution that helps companies generate valuable process efficiencies and enable rapid innovation."

Instead of entering details in free-form fields, employees now can choose categories from convenient drop-down menus. These improvements should result in an anticipated employee-satisfaction NSAT score of more than 115. "People complained of having to spend hours filing reports each month, and we have tens of thousands of employees around the world who travel often," says Jodi Ford, GPO Director, Global Accounts Payable at Microsoft. "So, although our primary goal is to improve employee satisfaction, MS Expense 2.0 can potentially recover millions of dollars in labor costs each year."

The finance operations team at Microsoft will also gain significant advantages in consistent and detailed expense-reporting information. "We can enforce our existing company expense-reporting policies much more effectively with MS Expense 2.0," explains Jasper Haarloev, Principal Solution Manager in Finance Solution Delivery at Microsoft. "Because everyone inputs expenses in a standardized manner, we expect to reduce the number of false positives during the audit process by 15 percent. More people will take the time to report their expenses because it will be easier to do so, but we still expect the number of reports that get audited to decrease by 30 percent because of the standardization."

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