You know, it’s no secret that I've been in this business a long time. That gives me a pretty good perspective on what is out there when it comes to the world of CRM software, heck, I helped build a few myself. Thing is, the world is different than when I first got into this business. Buyers don’t mosey their way down the sales funnel the way they used to. That paradigm has shifted, making systems setup to support it sadly out of date. In this new world, I ask you…are you ready for something new? I’m betting you are.
Today we are excited to announce the availability of our Microsoft Dynamics CRM 2013 Release Preview Guide. This guide takes you under the covers of our upcoming major release. With this release, we have completely reimagined the user experience. It’s common knowledge that the number one problem with CRM projects is that the system itself never gets adopted. That’s why our user experience experts have delivered an intuitive design. This simple, immersive layout puts all the information you need on one screen. No more flipping between applications and getting distracted, now you get things done.
Completely configurable process guidance takes the “guess” out of “work”. Step-by-step assistance tells you what you need to do to get the outcome you desire. Benefits to establishing processes include increasing win rates, decreasing resolution rates, promoting consistent engagement and aligning your people toward a goal—so you can focus on what is most important—your customer.
With Microsoft Dynamics CRM, you are pervasively connected to the people and resources you need to be successful. Communicating via social networks is second nature to us in our personal lives, and so it should be at work. By giving you social tools like Yammer in the context of what you are doing, you can reach out to your powerful network of subject matter experts finding the resources you need, in the very moment that you need them.
And we’ve taken our beautiful new user experience to tablets and phones. With your CRM license, you now get these exciting new mobile capabilities that keep you connected to your data, your team members, and most importantly your customers, no matter where you are.
Want to learn more? Then the Release Preview Guide is for you. Stay tuned for more to come…