A newly-released 2015 U.S. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around the importance of customer service, are on the rise. In addition, customer service channel preferences, expectations and uses are changing.
The infographic below highlights some of the key statistics every customer-centric brand and organization will be interested in. To view more, click here and download the complimentary report.
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