Taking place in New Orleans April 4-6, Microsoft Envision is debuting as THE business conference go-to. Microsoft Envision joins Microsoft Ignite (for technologists), Microsoft Build (for developers), and the Worldwide Partner Conference as a part of Microsoft’s big-four conference lineup.
Microsoft Envision focuses on the needs of business leaders, specifically: decision makers in technology; business strategy; operations; marketing; sales; and customer service. High-profile executives, experts, and analysts are among the group of influential speakers you’ll have the chance to hear as they dive into trends and opportunities facing eight key industries:
- Manufacturing and resources
- Retail and consumer packaged goods (CPG)
- Financial services
- Hospitality and travel
- Sports and entertainment
- Professional services
The prominence of these 8 industries in today’s business world drives the focus on customer engagement throughout the Microsoft Envision agenda. If you happen to be a C-level executive or business leader, customer engagement has likely been top of mind in your business strategy decisions. At Microsoft Envision, there will be 20 sessions that either touch on or focus entirely on customer engagement.
Interested in knowing more? Here is just a taste of the sessions offered:
Thunder Slam-Dunks Customer Service: Personalize your customer experience after hearing about how the NBA’s Oklahoma City Thunder earned a Net Promoter Score (NPS) of +91.2—more than twice the NBA average. The Thunder soared off the charts after addressing performance both on the hardwood and in the stands. Speaker: Matt Kresch
The Intelligence Factor: Incorporate advanced analytics and the IoT into customer engagement models. Improve customer engagement by combining advanced analytics and IoT technologies with Microsoft Dynamics CRM. Speakers: Angela Bandlow, Jujhar Singh
Transforming the Aftersales Customer Experience: Maximize on aftersales revenue opportunities from connected consumers by making the most out of advanced analytics and Microsoft Dynamics CRM. Speakers: Chris Harries, Rick Burtt
How to Deal with the 21st Century Customer: According to a 2014 McKinsey study, customer engagement is the #1 concern of C-suite thinkers. Customers are talking about your brand more than ever. What’s your plan to keep them engaged? Speakers: Angela Bandlow, Paul Greenberg
Search the session catalog for a more complete picture of the customer engagement sessions at Microsoft Envision, and make sure to share this opportunity with your colleagues, customers, and partners! You don’t want to miss out on the many influential speakers and networking opportunities available to you. Microsoft Envision is turning out to be one of the most informational and transformational conferences of the year for business leaders and corporate decision makers. Register here to secure your spot!