India Datacenters Open for Business: Now Serving India CRM Online Customers

Today in India we’re announcing the general availability of Microsoft Dynamics CRM Online served from new datacenter regions in Pune and Chennai, joining Microsoft Azure and Office 365 in providing the trusted Microsoft Cloud in India.


Built on foundational principles of security, privacy & control, compliance, and transparency, the Microsoft Cloud delivers trusted cloud services to enable people and organizations to achieve more. With flexible platform and productivity solutions Microsoft Azure, Office 365, and now Dynamics CRM Online, the local Microsoft Cloud is designed to fuel innovation and accelerate India’s digital transformation.

Deepak Padaki, Senior Vice President Strategy & Chief Risk Officer, Infosys Limited, reports: “The launch of Microsoft’s Dynamics CRM Online in India is fantastic news! India is a hub to the operations of global companies like ours. And of course, India is fast emerging as a market for next generation companies. The availability of in-country storage and processing infrastructure will offer better performance, redundancy, security, and compliance. This will spur greater adoption of cloud based services across the enterprise software landscape that is shaping the new Digital India – enabling businesses to offer differentiated user experiences and new opportunities for growth at optimal cost.”

The new regions, Central India (Pune) and South India (Chennai), enable data residency for CRM customers in India, bringing enterprise-grade reliability and performance to regulated industries and other businesses. This includes data replication in multiple regions within India for business continuity, reduced network distance, and the option of a private connection to the cloud with Azure ExpressRoute. The Microsoft Cloud in India comes with the same deep commitment to high availability as our other regions, including a financially-backed service level agreement of 99.9%.


“Especially for us at Cloud Nine, with clinical and non-clinical information residing as part of the CRM across landscapes, data residency and replication and the speed of fetch will greatly improve the user experience and further enable a drive towards greater engagement,” says Mr. Rohit, Managing Director at Cloud Nine Hospitals. “From an end user perspective, speed, efficiency, accuracy and security are a critical component to acceptance and longevity of the product and its capabilities.”

One of the largest cloud operators in the world, Microsoft has invested more than $15 billion in building a resilient cloud infrastructure and cloud services that deliver high availability and security while lowering overall costs. With Dynamics CRM Online now available for purchase in 130 markets, today’s announcement is further evidence of Microsoft's commitment to expanding its trusted cloud infrastructure around the world.


Mr. G.V. Gopalakrishnan, Chief Operating Officer, Aditya Birla Financial Services states: “Data security, compliance and regulatory requirements are challenges faced by businesses operating in banking and financial sector. How do we take advantage of changes in technology landscape and various options available, without compromising on data security, compliance and regulatory requirements? Cloud Computing is one way of achieving this but there is always a fear. Availability of Microsoft Dynamics CRM solutions from the datacenters in India are perfectly timed to help organizations overcome the fear and embark on their digital transformation journey. This is particularly true for regulated industries such as BFSI, government departments and state-owned enterprises that have had concerns around data residency, latency, and security. Assurance of local data residency and increased privacy measures are bound to accelerate public and hybrid cloud adoption by businesses and governments in India, crucial to make ‘Digital India’ a reality.”