Microsoft Dynamics 365 Blog

“Recognition is the greatest motivator.” – Gerald C. Eakedale

 As Microsoft continues to strengthen our investment and innovations in the business applications space, we continue to be motivated by the recognition we’re receiving for our efforts. We’re excited to note this now includes a 2016 CUSTOMER Magazine CRM Excellence Award for Microsoft Dynamics CRM, which is delivering impressive new features in its Spring 2016 Wave available later this month.

Our general manager Jujhar Singh recently highlighted a few of these features in a pre-announcement, previewing key capabilities in field service, project service, community engagement and social engagement just to name a few. It’s an exciting time to be part of Microsoft Dynamics CRM, and awards such as the CUSTOMER Magazine CRM Excellence Award truly motivate us to continue advancing and innovating for our customers – and for our customers’ customers.

On behalf of TMC and CUSTOMER magazine, Rich Tehrani, CEO and Group Editor-in-Chief, had this to say about Microsoft Dynamics CRM’s 2016 award:

“Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

“The 17th Annual CRM Excellence Award honors Microsoft Dynamics CRM for being a true CRM partner to its customers and clients.”

Recognitions like this are truly a great motivator, and we continue to invest and move thoughtfully forward for our customers inspired by this and additional 2016 recognitions which include a 2016 Gold Stevie Award for Best Contact Center Solution, two CRM Magazine Service Leaders Awards in customer case management and web support, 2016 CRM Watchlist Elite status, a 2016 CUSTOMER Magazine Product of the Year Award, a listing among KMWorld’s 100 Companies that Matter in Knowledge Management and most recently, selection as a finalist for Best Technology Solution Provider in the Call Center Week Excellence Awards.

For those interested in attending Call Center Week, June 27 – July 1 in Las Vegas, Microsoft is an Emerald sponsor and invites you to enjoy a discount for event registration from our team which can be accessed here.

Watch for more information on our Microsoft Dynamics CRM 2016 Spring Wave announcement in the coming weeks. The 2016 CRM Excellence Award winners are highlighted in the June 2016 issue of CUSTOMER magazine.


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