Today’s customers are accelerating the pace of business and driving change. Smart, connected and savvy, their expectations are higher than ever, and they seek increasingly more sophisticated engagements with your business. In fact, 60 percent of today’s consumers have higher expectations than they had just one year ago. (Global State of Multichannel Customer Service Report)
To meet these rising demands you need a solution that empowers your business to offer intelligent customer engagements. Intelligent customer engagements build trust and drive loyalty by providing predictive, proactive and personalized experiences throughout the customer journey.
Join us Tuesday, June 7 at 9 AM PDT for Customer Driven, an online event showcasing the evolution of customer engagement and business strategies for better customer experiences. You’ll hear from Scott Guthrie, Executive Vice President of Microsoft Cloud and Enterprise, about the challenges and opportunities presented by digital transformation. Jujhar Singh, General Manager of Microsoft Dynamics CRM, will provide an overview of what’s new in CRM, including new service, portal, and intelligence capabilities, as well as Connected Field Service preview availability. Analyst Paul Greenberg will talk about trends in customer engagement and service, and strategies to build loyalty and brand advocacy.
At Customer Driven, you’ll learn how to create differentiated customer experiences with Microsoft Dynamics CRM. Discover how our end-to-end solution, including machine learning, IoT and analytics capabilities, uniquely positions brands to understand and engage with their customers, provide consistent experiences across channels, and enable entirely new business models in the new service economy.