The Path to Dynamics 365

On November 1, we announced the availability of Microsoft Dynamics 365, our next generation of intelligent business applications. Feedback from customers, partners, and the industry as a whole has been extremely positive. Early adopter customers are excited about Dynamics 365’s embedded intelligence which allows them to create better experiences for their customers and empower their employees. They also love the seamless integration with Office 365 which enables employee productivity, and the user experience which makes it easy to move between applications, as well as the mobile experience.

Our customers can’t wait to start using Dynamics 365.  The great thing is that the update is easy, flexible and minimizes impact our customers’ businesses!  Processes and policies for updating to Dynamics 365 are no different than they have been in the past.  Customers get to choose when they update and we have made the process easier than ever before.  Dynamics 365 is compatible with existing customizations and we have made significant investments that allow our customers to test integrations and processes before their update.

For Dynamics CRM customers:

  • Dynamics CRM Online customers will seamlessly transition to Dynamics 365 via the Customer Driven Update (CDU) process which starts scheduling in December 2016.  Customers will transition to Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Project Service Automation and Dynamics 365 for Field Service based on their current licenses (see update policy).
  • Dynamics CRM on-premises customers can move to Dynamics 365 at any time, once the update is available in December 2016. You can find more details about the update here.  Microsoft will continue to support existing versions of Dynamics CRM according to our support lifecycle policy.

For Dynamics AX customers:

  • Dynamics AX online customers will seamlessly transition to Dynamics 365 for Operations via the December 2016 update. If you’re using an older release, upgrade and migration paths will be available when you’re ready, along with tools to streamline the path to Dynamics 365. Learn more about moving to Dynamics 365 for Operations here.
  • Dynamics AX on premise customers will have the option to deploy Dynamics 365 for Operations in their own data centers, while benefiting from the intelligence and flexibility enabled by the cloud, giving them the best of both worlds. Learn more in our blog. Microsoft will continue to support existing versions of Dynamics AX according to our support lifecycle policy.

Participants in Project “Madeira” preview will seamlessly transition to Dynamics 365 for Financials.


Dynamics 365 is an exciting step for Microsoft in business applications. As customers get ready to update and use Dynamics 365, please share your feedback on the process and results so we can ensure you are getting the most from the next generation of business applications!