Originally offered as a one-time onboarding benefit for Office 365 customers, Microsoft FastTrack has rapidly evolved over the past 18 months to become the customer success service that helps businesses onboard and drive adoption of Microsoft Cloud.
Today, we are announcing the preview of Microsoft FastTrack for Dynamics 365, a program that represents Microsoft’s strong commitment to fostering the business success of our customers, and offers an exciting opportunity for partners as well.
Discover what is possible with Dynamics 365
FastTrack for Dynamics 365 is our customer success service designed to help you move to Dynamics 365 smoothly and confidently, so you can realize business value faster. When you participate in the FastTrack program, you will receive guidance on best practices and how to plan for successful rollouts. You will also learn ways to enable new users and expand capabilities – all at your own pace. Additionally, you will have access to Microsoft engineering resources committed to make your experience with Dynamics 365 a success.
Partner participation is key to customer success
FastTrack represents an exciting opportunity for our partners as well. By leveraging best practices and guidance offered directly by the Microsoft FastTrack engineering team, you can enhance your engagement with customers through FastTrack, and accelerate deployments by helping customers make a smooth transition to Dynamics 365. Moreover, you’ll be able to expand your capabilities through real-time readiness and enablement from Microsoft, and increase customer satisfaction by driving predictable and repeatable deployments to the cloud. Participation in the FastTrack program will strengthen the partner-customer relationship by focusing on offering high value-added services.
We are very excited about the opportunities FastTrack for Dynamics 365 offers to accelerate the business success of both customers and partners.
Sneak peek at the offering of FastTrack for Dynamics 365
During FastTrack engagements, the Dynamics FastTrack engineering team will offer customers opportunities to get practical guidance on cloud deployment, help with usage and adoption, and assistance in removing blockers during implementation through the following interactions:
Technical talks focus on providing technical depth and best practices that empower both customers and partners with more knowledge specific to the subject areas. These talks often provide an overview of available tooling and/or content.
Workshops are interactive, and outcome-based activities, and may involve automation and tooling. Customers and partners can provide input prior to the workshops and customize them for their engagements.
Regular touchpoints are typically 30-minute calls that continue throughout the duration of the engagements. Small technical proof points are sometimes provided to help remove customer roadblocks.
All sessions are delivered remotely by the FastTrack engineering team. We have time zone-based resources to cover major markets in the Americas, EMEA, and APAC.
FastTrack for Dynamics 365 assists customers in deploying Dynamics 365 for Sales, Field Service, Customer Service, Project Service Automation and Operations.
Ask us anything!
On Thursday, January 26, 2017 the Microsoft Tech Community will host an ‘Ask Microsoft Anything’ (AMA) from 9:00 a.m. to 10:00 a.m. PST / 5 p.m. to 6 p.m. GMT in the FastTrack AMA group. This is a virtual Q&A session where you can connect with the FastTrack team to ask your questions and provide feedback. Add the event to your calendar and forward it along.
Learn more about FastTrack for Dynamics 365 by visiting http://fasttrack.microsoft.com/dynamics.
Are you ready to engage with FastTrack for Dynamics 365? Please contact your Microsoft team to get nominated.
We look forward to helping accelerate your digital transformation and transition to the Microsoft Cloud through FastTrack for Dynamics 365.