Microsoft Dynamics 365 Blog

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance.

3 ways event-driven sales processes will impact the way you measure and lead your modern sales organization

Audience: Sales professionals | Solutions: Microsoft Dynamics 365 for Sales

As a sales manager, it is important to help your team prioritize their efforts on the actions and behaviors that matter most. In today’s buyer-driven environment, the activities that occur across online and offline channels become signals that help you coach and lead your sales team.

This webinar features best practices around seller empowerment from Matt Heinz, a prolific author and nationally recognized leader in sales and marketing and David Held, a Microsoft Sales-focused business applications leader.

Watch this webinar to learn how event-driven sales processes can:

  • Improve your sales representative’s prioritization and decision making.
  • Align the organization around common event-driven metrics, not individual seller KPI’s.
  • Ensure sales coaching results in empowering today’s sales representatives.

Financial Management: Leverage the Digital transformation to drive corporate performance

Audience: Finance professionals | Solutions: Microsoft Dynamics 365 for Finance & Operations

Trends and regulations such as General Data Protection Regulations (GDPR) and mobile payments are requiring new ways for organizations to stay competitive and compliant. Artificial Intelligence and Machine Learning can offer great opportunities to create a competitive advantage.

Learn how intelligent cloud business applications from Microsoft can help your organization accelerate digital transformation in the Finance landscape. Also, as part of this webinar, you’ll join an interactive discussion with customers to learn about their digital transformation vision and experiences.

Register for this webinar to learn about:

  • Upcoming technology trends that could impact your industry
  • How to accelerate the digital transformation with intelligent cloud business applications from Microsoft
  • How customers are partnering with Microsoft to accelerate their digital transformation vision

Discover the Business Impact of Deploying Microsoft Dynamics 365 for Customer Service

Audience: Customer service professionals | Solutions: Microsoft Dynamics 365 for Customer Service

Providing great customer service is important to our choice of—and loyalty to—a brand. In fact, the 2017 Microsoft State of Global Customer Service report found that customer service affects brand choice and loyalty for 96 percent of consumers around the globe. While excellent customer service helps you earn customers for life, it also improves your bottom line.

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential return on investment (ROI) for organizations that deploy Dynamics 365 for Customer Service. Watch this webinar for a summary of the findings, including a three-year impact of 259 percent ROI and $10 million (USD) net present value with a seven-month payback.

Aligning Marketing and Sales Operations

Audience: Marketing & sales professionals | Solutions: Microsoft Dynamics 365 for Marketing

Alignment of the operational and technological underpinnings of B2B organizations is critical, yet 58 percent of marketing and sales operations leaders rate their level of alignment as poor, according to SiriusDecisions. While there’s no quick fix, leaders who focus on four key areas—planning, lead management, data management, and measurement—have the best chance of bridging the gap.

Watch this webinar to learn how:

  • B2B organizations are aligning marketing and sales operations
  • Technology drives alignment
  •  Dynamics 365 improves operations

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