With our latest releases, partners with an Advanced Support for Partner (ASfP) support plan are now required to link the unique ASfP Contract ID/Access ID combination in LCS. For online incidents the default PartnerSource Business Center Account no longer applies.
If you do not know your unique Contract ID/Access ID combination, reach out to your account manager (TAM or SAM). He or she can create one for you.
To link your Contract ID/Access ID to your account, complete the following steps:
From within a project, click Support from the main menu, and then click Manage Support plans. Click Add contract.
Enter your Access ID and your Password or Contract ID, and then click Add contract.