Audience Type: Customer service
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From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing
Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications. Since then, more than 63,000 organizations have experienced Copilot features in Microsoft Dynamics 365 and Microsoft Power Platform first-hand, empowering marketing, sales, and customer service teams in new ways to improve experiences across the customer journey. -
IDC shares how generative AI transforms business processes within marketing, sales, and service
This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft. Delving into the realm of customer-centric strategies, IDC analyst Gerry Murray casts a visionary light on the transformative influence of generative AI (Gen AI) on sales and service. Murray’s perspective -
A report on Global State of Customer Service Sophistication
With a growing alignment between customer service and brand loyalty, companies recognize the growing complexity and consequence of the service relationship. Those looking to bridge the divide have sought new tools and technologies to help evolve service delivery for both the customer and the employee. -
Optimize experiences for sellers and marketers with Dynamics 365
You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers. -
Release wave 1: Transforming customer experiences with generative AI and Dynamics 365
Generative AI has left its mark on computing, and it’s only the beginning. The world of business applications will never be the same. -
Revolutionize customer service with next-generation AI
We’re entering the era of generative AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer service space. AI is profoundly changing how customers engage with businesses and how agents provide exceptional service to them. -
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience. -
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. This growing acknowledgement is a positive indicator that service is finally recognized as a core business value driver as support teams became pivotal in retaining customer loyalty and winning new customers throughout the pandemic. -
Transform retail customer experiences with the Microsoft Customer Experience Platform
Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation. -
Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity. -
2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform
In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.