Audience Type: Field service
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AI at your service with Copilot in Microsoft Dynamics 365 Field Service
The era of AI is here, and it’s transforming how companies service customers in the field. -
Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Microsoft Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution. -
How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service. -
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. We invite you to join us, along with our partners, to discover how Connected Field Service using Dynamics 365 Field Service and IoT can help create a seamless service experience that enhances customer satisfaction while boosting revenue. -
Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management
It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year. -
How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It is also proving less than effective in satisfying the customer’s growing expectations. The field service industry -
3 ways to turn your field service operation into a revenue-generating machine
For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field service -
2022 release wave 1 brings true mobility to field service management
The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively smooth transition. Video calls, instant messaging, and other digital tools filled the colleague collaboration gap—replacing in-person meetings and chats around the water cooler. Office-based workers overcame a few technological speed bumps; however, business -
4 key elements to a successful field service transformation
A successful digital transformation requires weaving together technology, data, process, and operational change. If one of these domains fails to make the grade, your entire transformation may be in jeopardy. These four domains have one thing in common and that is they rely on people and what they bring to the table. It’s the people -
6 field service trends to watch in 2022
The global field service market is continuing to grow at a quickening pace. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022—an estimated compound annual growth rate (CAGR) of 16.5 percent.1 Much has changed since -
Microsoft is named a Leader for Field Service Management
The past year has cultivated many personal and professional changes. No person or industry has been untouched. Even field service has embraced seismic changes as a result of the ongoing global pandemic. For many field service organizations, being dispatched to the customer’s location to diagnose and resolve an issue became more complex than ever before.