Are you the King James of social selling?
Whether you’re devastated that he left Miami or thrilled to have him back in Cleveland, analysts and fans can both agree that LeBron James is one of the best players in the NBA. But what makes him...
For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.
Whether you’re devastated that he left Miami or thrilled to have him back in Cleveland, analysts and fans can both agree that LeBron James is one of the best players in the NBA. But what makes him...
“The trouble with the future is that is usually arrives before we’re ready for it.” ~ Arnold H. Glasow Customer expectations are changing and growing just as rapidly as the channels and...
I’ve read a lot of customer service reports lately that show, in 2014, the telephone still remains the preferred customer service channel. The NICE Global Customer Experience Survey shows that 88...
Social networks aren’t exactly undiscovered country when it comes to your business. When you first encountered Facebook, LinkedIn and Twitter, you sent in those brave explorers on your marketing...
All government workers, whether they work in a federal agency in Washington D.C., a state government department, or local law enforcement, share a common and fundamental priority -- providing the best...
Six months ago, we set the ambitious goal to significantly expand our CRM online service , empowering our customers to successfully operate their business solutions in the cloud all around the world. Last...
Whether it’s the Internet or mobile devices, technology has changed the way buyers are buying, allowing them to plug in from anywhere to do their own research. But it’s also changed how salespeople...
Our focus at Microsoft Dynamics is to enable people and organizations to maximize their scarcest resource: time … Time to be more productive. Time to achieve more. This focus has guided our efforts...
You’re the sales director for a fast-growing company and something is amiss. Going over the numbers yet again, you realize you need help. The quotas you’ve set for this quarter are not being...
It’s November, and with the skies turning gray and the air growing crisp, tradition dictates that we gather together with everyone even remotely resembling family and share the bounty of our harvest...
From an industry that’s seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery...
If buyers no longer want to be sold to but do want relevant information and insights, what’s a sales rep to do? The answer is for them to tap into all the data at their disposal to inform smart interactions...