Microsoft Dynamics 365 Blog


Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms 

2 min read

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers’ expectations by delivering privacy-aware, consent enabled personalization has gained some…Read more


Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center 

4 min read

The past year has presented enormous changes in both our personal and work lives. But one thing that hasn’t changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the face of a brand, plays a key role in what that experience looks like. That means…Read more


Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™ 

4 min read

Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service levels, personalize the customer experience, increase productivity, and enhance perceived value. It is these differentiators that…Read more


Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises 

3 min read

We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365. Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer businesses two standardized enterprise resource planning (ERP) capabilities on a composable ERP platform, functioning as stand-alone solutions or as…Read more