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Dynamics 365 Blog

Our vision for the Microsoft customer data platform 

Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. As customers have access to more content, purchasing channels, and brand options than before, the touchpoints become exponential—every website visit, use of...

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Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform 

It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help your organization drive more impactful business outcomes and take proactive actions that will uniquely position and differentiate your business in the...

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New digital messaging offer enhances omnichannel features in Customer Service 

Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels. Combining...

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What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1) 

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective...

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The flowchart diagrams feature in Microsoft Dynamics Lifecycle Services (LCS) is planned for deprecation 

The flowchart diagrams feature in Microsoft Dynamics Lifecycle Services (LCS) is planned for deprecation   Why is this being deprecated? Based on user feedback, the flowchart diagrams feature does not generate detailed visual graphics. In addition, the activities shape options are limited, lacking both modern design and capability. This has resulted in low usage and adoption...

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Announcing Microsoft Dynamics 365 Product Insights – Now in preview 

I’m thrilled to introduce a new analytics application in the Microsoft Dynamics 365 portfolio which gives organizations real-time visibility into how customers use their products or services. Called Microsoft Dynamics 365 Product Insights, the application is for enterprises that design, build, manage, or service connected products and services with intermediated software. Dynamics 365 Product Insights...

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Lifecycle Services – October 2019 (Release 1) release notes 

Database movement API in private preview We are excited to announce that the database movement RESTful API is now in private preview.  This release includes authenticating with the service, listing the available databases in the asset library, creating a database refresh between two environments, and polling for ongoing status. To help provide feedback and learn...

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Dynamics 365 Remote Assist goes GA in the October 2019 update! 

Applies to: Dynamics 365 Remote Assist (version 2019.10.01) Microsoft Dynamics 365 Remote Assist for mobile is now generally available! Users already familiar with Dynamics 365 Remote Assist on HoloLens can access many of the same collaboration tools with just their cell phone or tablet. The Dynamics 365 Remote Assist user on an Android or iOS...

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Announcing general availability of Dynamics 365 Guides! 

We’re thrilled to announce the general availability of Dynamics 365 Guides today! Dynamics 365 Guides app version 200.1909.24001 and solution version 200.0.0.102 include the following updates: Try the demo. You can now try an out-of-the-box sample guide on the HoloLens app without signing up for a license or authoring a guide yourself. Customer satisfaction surveys....

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Learning paths for Dynamics 365 Business Central on Microsoft Learn 

We’re proud to announce that you can now find learning paths and e-learning modules on Microsoft Learn specifically for Dynamics 365 Business Central. You can use this new content to educate yourself about business functionality, or to brush up on how to use multiple currencies, for example. Microsoft Learn is a completely free, open training...

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Announcing Customer Service Insights availability in France geographic area 

We are very excited to announce that Dynamics 365 Customer Service Insights is now available in France-based datacenters! This is in addition to the nine other geographic areas we’ve supported since general availability. When Customer Service Insights creates workspaces, it generates and stores the insights data in the same geographic area as where your case...

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