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Microsoft Dynamics 365

Retrieve Resource Availability with Universal Resource Scheduling API 

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 8.7.x version or Universal Resource Scheduling 3.7.x version In this blog post let’s talk about how to call the msdyn_GetResourceAvailability API to return available resources. At a high level, you pass the details of a single requirement (not a requirement group) to the API and...

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The essential tools you need to deliver a successful event 

Nearly 3 out of 4 people who engage with branded event marketing experiences are more likely to buy the products being promoted, according to the Event Marketing Institute. That’s great news for marketers focusing on experiential marketing campaigns. With the right process and tools, webcasts and in-person events can be one of the best ways...

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Improve customer relationships with AI driven market insights 

While you’re reading this, there are millions of people talking about brands and offering their opinions about your services or products online. Unfortunately, many businesses have opted to pretend that these conversations aren’t happening and guilty of burying their heads in the sand. However, advances in artificial intelligence are now making it much easier to...

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Issues when syncing to BPM using a custom Azure DevOps (VSTS) process template 

When setting up your Azure DevOps (VSTS) project in Lifecycle Services (LCS), if you use an inherited process template with custom fields, you may receive the following warning message: “The selected VSTS project is based on a custom process template. Custom process templates are not supported and may cause errors when synchronizing Business Process Modeler...

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ROI revealed: Microsoft Dynamics 365 delivers $16.97 for every dollar spent 

In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365...

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Why industry leaders are making the switch to Connected Field Service 

Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime...

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Setup for sales tax which should be used when ‘Price include sales tax’ is enabled on a Store 

Hello, If you have any issues regarding sales tax (net amount) rounding between Retail store transactions and posted sales invoice voucher transactions, you should check at first Sales tax setup. The recommended setup for sales tax which should be used when ‘Price include sales tax’ is enabled on a Store. ‘Marginal base’ to set up...

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GDPR is here: Here’s what you need to know to start your compliance journey 

As the General Data Protection Regulation (GDPR) enforcements come into effect today, it is a great opportunity to reinforce our commitment to privacy and list the resources we have available for our customers and business partners. In our webcast and blog post today, President Brad Smith outlined our commitment to making sure that our products...

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