Microsoft Dynamics 365 Blog

3 advantages of composable applications to empower supply chain network innovations 

4 min read

Manufacturing supply chains are experiencing a post-pandemic paradigm shift. As business models evolve to solve market disruptions, such as changing or adding direct-to-consumer (D2C) to a business-to-business (B2B) model, supply chains require agility and innovation to build resiliency and stay ahead of trends. United States D2C e-commerce sales have more than tripled in the past…Read more

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3 ways to turn your field service operation into a revenue-generating machine 

4 min read

For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field service…Read more

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How to foster customer loyalty through personalized experiences 

5 min read

These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continued…Read more

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3 ways Dynamics 365 powers adaptability for chief financial officers 

4 min read

The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator, and change agent. During the pandemic, many finance leaders took ownership of large-scale digital transformation efforts––a trend that is only accelerating. Indeed, a central lesson learned through the challenges of the past…Read more

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Dynamics 365 Finance helps chief financial officers tackle the subscription economy 

3 min read

For over a decade, revenue recognition has remained one of the most complex areas that finance leaders must navigate and manage. At the same time, more and more businesses are introducing subscription-based offerings in an effort to meet evolving consumer needs for innovative and convenient products and services while also creating new and predictable revenue…Read more

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Microsoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament 

4 min read

Every year, millions of basketball fans fill out brackets for the Division I Men’s College Basketball Tournament hoping to predict the team that will win it all. The Microsoft Business Applications Applied AI group has joined in on the fun, leveraging AI to help guide our bracket picks. So far, we’ve had a pretty good…Read more

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Watch how to improve on-the-job guidance with mixed reality 

3 min read

Traditional guidance or upskilling usually requires a trained trainer, a trainee, some mix of resources like work instructions, parts manuals, or checklists, and a real-world or simulated task to perform. In this scenario, a skilled worker (the trained trainer) guides the trainee through the job until they have mastered the process and can work alone….Read more

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3 key considerations when choosing an order management system 

4 min read

The COVID-19 pandemic has pushed “order management” from the backend of logistics operations to the spotlight of supply chain and commerce strategies. Retailers, consumer package goods (CPG) companies, and distributors rushed to adapt their business models to fulfill the explosive growth of online orders through different digital channels. End-customers and organizations buy through various channels…Read more

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4 key elements to a successful field service transformation 

5 min read

A successful digital transformation requires weaving together technology, data, process, and operational change. If one of these domains fails to make the grade, your entire transformation may be in jeopardy. These four domains have one thing in common and that is they rely on people and what they bring to the table. It’s the people…Read more

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Dynamics 365 powers social shopping needs with headless commerce 

4 min read

Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives. Facebook reached one billion users worldwide in 2012, only eight years after launch, and has approximately 2.89 billion active users today. Instagram boasts nearly 140 million active users, while 100 million people enjoy TikTok.1 Beyond…Read more

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Zero-party data is more valuable than ever for customer experiences 

3 min read

The new era of digital has ushered in a once-in-a-lifetime opportunity, as well as make-or-break challenges. Fast-moving organizations are seizing the moment to capture a sizable audience. But keeping customers is more difficult than ever. Organizations, facing mounting privacy regulations coupled with wary customers, are moving beyond third-party data to zero-party data for powering customer…Read more

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4 ways to accelerate revenue with Dynamics 365 Sales and AI 

4 min read

If sales were simple, then every seller and every sales organization would be successful. But there’s more to it, especially in the current landscape. We’re seeing a fundamental shift in the way customers want to engage—instead of relying only on direct contact with sellers, customers more frequently use digital channels to get answers to questions…Read more

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