Content type: Customer stories
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Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting
A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and -
Toyota and thyssenkrupp breaking new ground with mixed reality
It’s been almost two months since we officially joined the Dynamics 365 family with the general availability of our first two mixed reality business applications: Dynamics 365 Remote Assist and Dynamics 365 Layout. We are thrilled with the response from our partners and customers since our launch. It’s so much fun learning from and hearing -
Bringing mixed reality and Dynamics 365 together
Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to -
New languages, regions, and pricing for Dynamics 365 for Marketing
We have two exciting new announcements for everyone interested in Dynamics 365 for Marketing: Dynamics 365 for Marketing is now available in all the languages and countries/regions supported by Dynamics 365 (online). The Dynamics 365 for Marketing pricing model has been adjusted to better reflect the way marketers use the product and consume its resources. -
NFL Players Association and Dynamics 365: Extending players’ careers off the field
The National Football League regular season kicked off last week, and that means millions of fans are breaking out team jerseys, updating their fantasy rosters, and—for the most devoted of fans—closely tracking every touchdown and tackle as the season progresses. These “data-driven” fans have a unique perspective on the season—with access to sophisticated apps and -
Why industry leaders are making the switch to Connected Field Service
Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime -
Need a model for retail’s digital transformation? Follow Hickory Farms’ lead
Few retailers have stood the test of time like Hickory Farms. For generations of families in the U.S. and Canada, including mine, Hickory Farms invokes memories of holiday gift baskets brimming with specialty meats, gourmet cheeses, and festive treats. And no family trip to the mall was complete without a stop at the Hickory Farms -
Dynamics 365 ERP: Companies who have found success by moving to the cloud
Migrating to the cloud with Microsoft Dynamics 365’s enterprise resource platform (ERP) is a smart, strategic move to help ensure the long-term health of your company. Here are some efficiencies that organizations across a diverse spectrum of industries and sizes have reaped by implementing a cloud instance of Microsoft Dynamics 365’s ERP: Greater ROI One -
Moving businesses forward with Microsoft Business Applications in Australia
Today we’re in Melbourne, Australia for our Microsoft Business Forward event where we’re sharing how leading Australian organizations are accelerating their digital transformation together with Microsoft. I’m excited to see how organizations across industries, including healthcare services groups to technology and communications providers to snack food companies, are all building systems of intelligence and digitizing -
Dynamics 365 for Marketing public preview is now available
Growing businesses need more than basic email marketing tools to turn their prospects into business relationships. That’s why today, we are happy to announce Dynamics 365 for Marketing is available in public preview for organizations seeking a marketing automation solution to generate more demand and drive more sales. Microsoft Dynamics 365 for Marketing is designed -
A modern sellers success depends on customer obsession [webinar]
It’s well known that B2B buyers have access to information at their fingertips, and even prefer not to engage with sellers at the beginning of their buying journey. Unfortunately, if you are practicing conventional sales tactics and not engaging with your buyers you might be approaching your buyers the wrong way or with the wrong information. Technology has changed how buyers and sellers interact.