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Female first line worker leaning against a sales counter in retail store, facing a merchandising display wall filled with fabric panels while using pen on ASUS convertible laptop folded open as tablet (screen partially shows Excel workbook).

Build a tailored fraud prevention strategy with custom assessments 

  • By Murali KrishnaSenior Program Manager Dynamics 365 Fraud Protection
Effectively managing fraud requires a multi-tiered strategy. It is essential to adopt a fraud prevention strategy with a broad view, encompassing multiple user interaction events, and phased decision-making points. A user interacts in many ways on a merchant’s website, such as searching for products, updating account info, writing a review, adding or removing items from...Read more
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Do you monitor the pulse of your fraud protection operations? 

When your business depends on you to make informed strategic, tactical, and operational decisions, being able to gain actionable insights from your fraud protection system is crucial. Data should drive everything from reconfiguring rules to targeting new fraud vectors, manually reviewing transactions, presenting at monthly business meetings, or even monitoring and troubleshooting technical issues. Built...Read more
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Dynamics 365 (Preview) app for Windows comes with offline access 

The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they’re connected or working offline. The app provides your salespeople, agents, and supervisors with tools they need to track their tasks, arrive prepared for appointments, take notes, and access customer records. It is seamless to deploy because employees...Read more
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Enable digital selling with the sales accelerator in Dynamics 365 Sales 

In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent hours manually entering data and had less time to build profitable relationships and actually sell. However, this approach has become increasingly untenable for businesses now that the norm is for savvy,...Read more
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Support student success with the Dynamics 365 education accelerator 

Most of us know at least one college student who is attending some or all of their classes online to cope with current circumstances. With many schools operating primarily online or in a hybrid mode, millions of students are cut off from the traditional sources of support that colleges offer. To help students navigate these...Read more
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Forget about forgetting with the latest update to action items in conversation intelligence 

  • By Itay ArbelProgram Manager, Dynamics 365 Sales
As the world of sales is increasing its adoption of digital transformation, we are looking for ways to help boost your sales teams’ productivity and give them tools, like conversation intelligence, that help them focus on winning deals without distractions. After talking to sellers and managers from different sales teams, we found that the tasks...Read more
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3 tips for creating intelligent fraud management workflows 

Today’s continuous growth of e-commerce sales drives the need for a stronger focus on fraud detection and protection. To meet demand and stimulate growth, it’s become crucial to keep fraud and operational costs low by streamlining business processes. Automating the risk analysis and transactional review process with machine learning platforms, like Dynamics 365 Fraud Protection,...Read more
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Enable the Dynamics 365 Sales Preview mobile app in Advanced Settings 

  • By Igal AmsterPrincipal Program Manager, Dynamics 365 Sales
Although it may seem counter-intuitive, now that many people are working from home at least some of the time, having a streamlined mobile app for your sales team has become critically important. Whether they’re in the office, in their car, or just moving around their houses, sellers need to stay on top of their deals...Read more
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Increase visibility into inventory across your supply chain 

To run an effective manufacturing and distribution operation, you need an accurate understanding of your inventory and where it’s located along the supply chain. What’s more, having clear visibility into your inventory has become critically important as organizations shift to omnichannel order fulfillment and distribution and therefore need to manage inventory located in multiple places...Read more
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Ways to mitigate post-purchase fraud during the holidays 

With many retailers extending online holiday sales, consumers are taking advantage of the ease of shopping from home. Online shopping can also enable more impulse buying, which in turn increases the likelihood of returns and cancelations – and can open the door to abuse and fraud. Merchants need the right tools and controls to help...Read more
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3 ways to minimize fraud this holiday season 

  • By Murali KrishnaSenior Program Manager Dynamics 365 Fraud Protection
Even in challenging times, the holiday season’s irresistible deals attract both customers and fraudsters. A differentiated fraud prevention strategy is essential to keep a merchant’s fraud losses minimized while letting legitimate customers continue to have a smooth shopping experience. Here are three tips for the holiday season to help keep fraud low and maximize gains...Read more
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