Organizations need to interact with their customers to solicit feedback on products and services. Dynamics 365 Customer Service has launched two capabilities in preview to help organizations engage with customers and build vibrant communities….Read more
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you’ll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service….Read more
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?…Read more
Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing….Read more
In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. You can now enable such a broad, yet flexible factor as prioritization in Dynamics 365 Supply Chain Management….Read more
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems….Read more
Privacy and compliance are crucial when it comes to customer data. In this new privacy-first world, customer consent must be infused across all workflows that use customer data….Read more
In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. To improve this process, you need insight into how it is functioning….Read more
Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in reality, they encounter less than inspiring experiences. The moment they opt-in, or donate time or money, they…Read more
Dynamics 365 Sales helps teams succeed by enabling them to build segments for use in assignment rules to ensure leads and opportunities are routed to the right sellers….Read more
Using dynamic field matching for routing sales leads helps reduce the effort of having to write and maintain multiple static rules….Read more
The Dynamics 365 media and entertainment accelerator empowers partners and developers serving the media industry to adopt cloud workflows to address migration challenges….Read more