Feature highlights - Microsoft Dynamics 365 Blog

Unlock hidden insights in your Finance and Operations data with data lake integration

December 2, 2021

By Milinda VitharanaPrincipal Program Manager

You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?...Read more

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Use intelligence to transform routing of service delivery requests

November 24, 2021

By Rushil VoraProgram Manager, Dynamics 365 Customer Service

Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing....Read more

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Optimize your supply chain with priority-based planning

November 3, 2021

By Christian RyttPrincipal Program Manager, Dynamics 365 Supply Chain Management

In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. You can now enable such a broad, yet flexible factor as prioritization in Dynamics 365 Supply Chain Management....Read more

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Break down data silos with an integrated manufacturing solution

November 3, 2021

By Beatriz Nebot GraciaProgram Manager, Dynamics 365 Supply Chain Management

Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems....Read more

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Streamline consent management with Dynamics 365 Customer Insights

November 2, 2021

By Smith CodioPrincipal Program Manager, Dynamics 365 Customer Insights

Privacy and compliance are crucial when it comes to customer data. In this new privacy-first world, customer consent must be infused across all workflows that use customer data....Read more

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Use analytics and reporting to improve routing of customer service requests

October 29, 2021

By Prathmesh TodakarProgram Manager, Dynamics 365 Customer Service

In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. To improve this process, you need insight into how it is functioning....Read more

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Create a sense of purpose with hyper-personalized experiences

October 11, 2021

By Shruti ShuklaGroup Product Marketing Manager, Business Apps and Global Industries

Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in reality, they encounter less than inspiring experiences. The moment they opt-in, or donate time or money, they...Read more

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Automatically route deals to the right sellers by using segments in assignment rules

October 7, 2021

By Bar SegalUX Designer

Dynamics 365 Sales helps teams succeed by enabling them to build segments for use in assignment rules to ensure leads and opportunities are routed to the right sellers....Read more

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Route leads with dynamic assignment rules

August 26, 2021

By Deepshikha KumariSoftware Engineer, Dynamics 365 Sales

Using dynamic field matching for routing sales leads helps reduce the effort of having to write and maintain multiple static rules....Read more

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Virtual live events and cloud-enabled content workflows now supported in Dynamics 365 media and entertainment accelerator

August 25, 2021

By Martin WahlPrincipal Program Manager, Industry Solutions & Accelerators

The Dynamics 365 media and entertainment accelerator empowers partners and developers serving the media industry to adopt cloud workflows to address migration challenges....Read more

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Dynamics 365 education accelerator helps partners deliver solutions for educators and students

August 11, 2021

By Meenoo RamiSenior Program Manager

The August release of Dynamics 365 education accelerator includes updated data model and sample apps that can help partner ISVs continue to build and deliver solutions for schools and universities....Read more

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Automated lead routing (preview): Right salesperson, right time, more sales

July 29, 2021

By Ashwini Kumar DalaiSenior Program Manager

The lead routing capability available for preview in Dynamics 365 Sales automates the distribution of incoming leads to sellers and teams, ensuring that leads are consistently assigned based on repeatable rules....Read more

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Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. We...Read more

Meet Context IQ—A new way to collaborate in a hyperconnected business

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate...Read more

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and...Read more

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