With the Dynamics 365 Customer Service trials, you can quickly and easily experience the product for free. There is no credit card required or software to install! Read more
Data is one of the key resources to making informed, contextual decisions. Read more
Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. Read more
Telemetry is a crucial tool in monitoring the performance of a system to generate actionable insights that can improve productivity and optimize users’ experience. New telemetry data in Dynamics 365 Supply Chain Management helps provide insight into the activities and general health of your Warehouse Management tenants and devices, so that you can diagnose problems Read more
The voice channel in Dynamics 365 Customer Service now provides the ability to configure direct callbacks with just a few clicks. Read more
Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 45 minutes and she is number 7 in the queue because all agents are busy handling holiday call volume. Read more
The year-end close process is a cumbersome, multi-step task that ensures an organization can provide accurate annual reports and financial statements for its stakeholders. It’s critical to get it right, but the process can be intimidating and overwhelming. Trying to balance the workload among overstressed accounting staff can result in errors, multiple manual adjustments, and Read more
Your customers’ email inboxes are like a firehose that never stops. How do you make sure they’ll notice your communications in the flood? With personalized content tailored just for them. Generic, boilerplate emails make customers feel like they’re just another number. Personalized experiences make your customers feel heard and understood. Read more
Educational institutions are looking for modern data solutions that improve their ability to accurately assess and quickly respond to students’ and educators’ needs. We designed the Microsoft Dynamics 365 education accelerator to help partners expedite the development of these solutions. Read more
An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emailing customers. Each agent has a distinctive style, however, and enforcing a standard pattern can be a challenge. Read more
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They’re a time-saving feature that agents love—except when they forget the name of a template or have so many that quickly finding the right one becomes a challenge. Read more
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered. Read more