Microsoft Dynamics 365 Blog

Warehousing telemetry now available in Supply Chain Management 

3 min read

Telemetry is a crucial tool in monitoring the performance of a system to generate actionable insights that can improve productivity and optimize users’ experience. New telemetry data in Dynamics 365 Supply Chain Management helps provide insight into the activities and general health of your Warehouse Management tenants and devices, so that you can diagnose problems Read more

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Accelerate your year-end close process 

1 min read

The year-end close process is a cumbersome, multi-step task that ensures an organization can provide accurate annual reports and financial statements for its stakeholders. It’s critical to get it right, but the process can be intimidating and overwhelming. Trying to balance the workload among overstressed accounting staff can result in errors, multiple manual adjustments, and Read more

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Engage customers using highly personalized content—easily, efficiently, and at scale 

4 min read

Your customers’ email inboxes are like a firehose that never stops. How do you make sure they’ll notice your communications in the flood? With personalized content tailored just for them. Generic, boilerplate emails make customers feel like they’re just another number. Personalized experiences make your customers feel heard and understood. Read more

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Find email templates faster in Customer Service 

1 min read

Templates are a fast and easy way to send consistent, professional, preformatted email messages. They’re a time-saving feature that agents love—except when they forget the name of a template or have so many that quickly finding the right one becomes a challenge. Read more

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Add voicemail to your call queue management 

2 min read

Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered. Read more

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