Microsoft Dynamics 365 Blog

Empower self-service by adding knowledge base search to your bots 

3 min read

Customers appreciate the quick access to help that self-service bots provide. They want to be empowered to research and solve issues on their own, which increases their brand loyalty. Knowledge management integration in Microsoft Power Virtual Agents enables customers to find answers from a knowledge base directly in a bot conversation, and still get help Read more

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Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate 

5 min read

As digital transformation drives innovation and transforms the way we work, we see business operations and traditional internal processes being disrupted daily. To adapt and scale changes across their business, many organizations are overwhelmed and faced with digitizing thousands of manual checklists, paper forms, documents, and more. The good news is today’s Microsoft solutions make Read more

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Electronic invoicing add-on (preview) expands capabilities for Dynamics 365 business applications 

2 min read

There are a number of reasons for companies to use electronic invoicing instead of paper documents, such as maintaining compliance, being able to adapt quickly to changing regulations, and reducing manual errors – not to mention reducing costs and speeding up end-to-end invoice processing. In addition, governments are increasingly turning to electronic invoicing as a Read more

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Maintain budget control balances after update to Dynamics 365 Finance 2020 release wave 2 

2 min read

As you might already know if you read our post from August, 2020, the hash function for the dimension framework in Dynamics 365 Finance 2020 release wave 2 has changed. After you update to version 10.0.13 or later, you’ll need to make sure a one-time update to maintain budget control balances for your active account Read more

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Resolve PO distribution errors in Dynamics 365 Supply Chain Management 

1 min read

When you update to Dynamics 365 Supply Chain Management version 10.0.11 or later, you’ll get a new capability that enables you to reset purchase order accounting distributions. This feature is useful when distributions may be incorrect. This could occur because of a customization or other process issues, such as: Submission to purchase order workflow, including Read more

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Simplified system configuration in Dynamics 365 Sales 

2 min read

With the April 2020 release of Microsoft Dynamics 365 Sales, administrators will find a simplified configuration experience that makes it easier to discover and manage system settings to meet their organization’s unique needs. This simplified experience is available only for Unified Interface customers. The new App Settings area in the out-of-box Sales Hub application improves Read more

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Announcing general availability of Dynamics 365 Guides! 

1 min read

We’re thrilled to announce the general availability of Dynamics 365 Guides today! Dynamics 365 Guides app version 200.1909.24001 and solution version 200.0.0.102 include the following updates: Try the demo. You can now try an out-of-the-box sample guide on the HoloLens app without signing up for a license or authoring a guide yourself. Customer satisfaction surveys. Read more

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Customization INSIDE the System Application in Dynamics 365 Business Central 

4 min read

In Business Central 2019 release wave 2 we’re introducing a shift in the story around customization. In fact, it’s a big step toward a future where the term “extend” has replaced “customize.” To make Business Central lighter and easier to maintain and upgrade, we’re componentizing its platform and business logic in the System Application. If Read more

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Business Central Self-Learning Resource 

1 min read

Are you looking for training resources for Business Central or looking to refresh your knowledge? Below I have accumulated some great self-learning resources for Business Central. We have something for everyone (end users, support professionals, partners/consultants). Partner Self-Learning: Business Central Overview: This course examines the basic concepts of Microsoft Dynamics 365 Business Central, how to Read more

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Reduce timeouts for cascading transactions 

2 min read

Have you ever tried to assign an account to a new owner only to have the system lock up and timeout because you have too many child records in the cascading transaction set? A new feature is available for preview that will help reduce system timeouts when processing entity updates that use large volume cascading Read more

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Weekly Webinars for the Business Applications Community for September 2019! 

3 min read

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.  You should expect deep dives, special guests, MVPs talking about cool things they Read more

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