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Dynamics 365 Blog

Examples of extending Dynamics 365 Customer Insights with Azure ML 

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sources into one unified view. This unified data presents a perfect starting point for building custom machine learning (ML) models to generate key business metrics. In an earlier blog, we saw how to bring custom ML models from Azure Machine Learning (AML) Studio to work with...

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Extending Dynamics 365 Customer Insights with Azure ML-based custom models 

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models...

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Dynamics 365 Remote Assist goes GA in the October 2019 update! 

Applies to: Dynamics 365 Remote Assist (version 2019.10.01) Microsoft Dynamics 365 Remote Assist for mobile is now generally available! Users already familiar with Dynamics 365 Remote Assist on HoloLens can access many of the same collaboration tools with just their cell phone or tablet. The Dynamics 365 Remote Assist user on an Android or iOS...

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Announcing general availability of Dynamics 365 Guides! 

We’re thrilled to announce the general availability of Dynamics 365 Guides today! Dynamics 365 Guides app version 200.1909.24001 and solution version 200.0.0.102 include the following updates: Try the demo. You can now try an out-of-the-box sample guide on the HoloLens app without signing up for a license or authoring a guide yourself. Customer satisfaction surveys....

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Customization INSIDE the System Application in Dynamics 365 Business Central 

In Business Central 2019 release wave 2 we’re introducing a shift in the story around customization. In fact, it’s a big step toward a future where the term “extend” has replaced “customize.” To make Business Central lighter and easier to maintain and upgrade, we’re componentizing its platform and business logic in the System Application. If...

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6 tips for global versus local changes – Universal Resource Scheduling 

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I...

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Business Central Self-Learning Resource 

Are you looking for training resources for Business Central or looking to refresh your knowledge? Below I have accumulated some great self-learning resources for Business Central. We have something for everyone (end users, support professionals, partners/consultants). Partner Self-Learning: Business Central Overview: This course examines the basic concepts of Microsoft Dynamics 365 Business Central, how to...

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Bring non-Dynamics 365 data to Customer Service Insights 

Did you know that even if you’re using Salesforce, Zendesk, ServiceNow, or any other case management applications, you can also use Customer Service Insights from Dynamics 365 with those apps? Customer Service Insights uses natural language understanding to automatically group your case data into support topics, without any manual tagging, which enable you to quickly...

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