The Dynamics 365 Financial Services Accelerator now includes a preview designed for the insurance industry. When you sign up for the preview, you’ll be able to check out an insurance data model, sample app, and dashboard that covers both property and casualty insurance, as well as life insurance. With the Insurance component, insurance companies, agencies, Read more
In an era of increasingly sophisticated digital tactics, one question that is often raised is, “Are events still relevant?” Clearly the answer is yes for many companies. According to research by SiriusDecisions, B2B companies with revenues ranging from $100M to $1B devote between 30-40 percent of their marketing program budgets to in-person events. Their challenge Read more
What’s the number one problem healthcare executives need to solve in order to improve care delivery and reduce operational costs? In a word: Interoperability. There’s a lot of buzz these days around the idea of interoperability in healthcare. But what does the term actually mean? Here’s a snippet from the Healthcare Information and Management Systems Read more
Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience. Hospitals that expand into home healthcare, for example, can reach more patients with better care while tapping into a profitable new revenue stream. For many providers, however, home health services are not producing the outcomes they Read more
The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual banks that have appeared with recent technology advancements. Financial Service Institution (FSI) customers expect their institutions to deliver digital-forward, frictionless, and highly relevant experiences across multiple channels. With Read more
Growing a business is no easy feat. When revenue growth doesn’t meet projections, deducing what’s killing your revenue can be like cracking the case on a Whodunit mystery case. Where should you start searching for the first clues? A new e-book explores the top five culprits that can derail revenue and stop growth dead in Read more
This week at the HIMSS 2019 conference, the healthcare IT community will explore solutions to the most urgent challenges facing modern health. Microsoft will share new innovations to help health organizations navigate the complex technology transformations needed to deliver modern patient experiences that promote successful treatments and well-being. The Microsoft Healthcare team will showcase intelligent Read more
The tide has turned on the traditional funnel-based sales model. In today’s digital marketplace, buyers expect sellers to earn their trust by connecting to specific pain points and needs with personalized, relevant content and human interactions at every step. That’s why many organizations are turning to relationship selling—and Microsoft Dynamics 365—to empower sellers to drive Read more
A recent urban planning trend is to convert one-way streets to two-way operations—an effort that has improved vehicular access and reduced driver confusion across U.S. cities. Read more
It’s a new era. We’re ten years removed from the peak of the financial crisis, a new generation has transformed the workplace, and every business is now a “technology” business. The rules of the game have changed. Organizations that fail to evolve join a graveyard of companies that were out-innovated by young, forward-thinking businesses. And Read more
In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 Read more
Customer experience is quickly becoming the number one brand differentiator. So it’s no surprise that 95 percent of survey respondents in the new 2018 Global State of Customer Service report indicated that customer service, which is often the face of an organization, is important to their choice of and loyalty to a brand. In fact, Read more