Microsoft Dynamics 365 Blog

Dynamics 365 Sales release wave 1: Simplifying the things that matter 

4 min read

Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you don’t have nearly enough time to cover it all. One thing is constant for sellers—time is in short supply. In a day, sellers are managing leads, tracking performance metrics, and collaborating…Read more

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Manage Finance and Operations apps in the Power Platform admin center 

2 min read

More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teams—in which pro developers, IT admins, and citizen developers collaborate to build software—are popular. It’s no wonder the job of administering these applications has become a growing challenge….Read more

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2022 release wave 1 brings true mobility to field service management 

4 min read

The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively smooth transition. Video calls, instant messaging, and other digital tools filled the colleague collaboration gap—replacing in-person meetings and chats around the water cooler. Office-based workers overcame a few technological speed bumps; however, business…Read more

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How Context IQ improves collaboration in Dynamics 365 

4 min read

At Microsoft Ignite last November, we announced Context IQ, a set of capabilities across our Microsoft portfolio that intelligently connects you with the information you need, where and when you need it. Today, we’re sharing how products that leverage Context IQ are redefining work, creating new ways to collaborate, and democratizing access to and the…Read more

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Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1 

6 min read

I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the value that these new capabilities will bring you because we’ve tailored it to meet, and exceed, the needs of today’s marketers and their customers. Marketing has always…Read more

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2022 release wave 1 plans for Dynamics 365 and Power Platform now available 

8 min read

Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2022 and September 2022. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation…Read more

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Finance insights is now generally available in Dynamics 365 Finance 

4 min read

Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Microsoft Dynamics 365 Finance improve the efficiency and quality of financial processes by leveraging intelligent automation. This embed requires accepting cookies from the embed’s site to view the embed. Activate the link to accept…Read more

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Dynamics 365 Intelligent Order Management launches new guided tour 

4 min read

Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management. We are also taking this opportunity to talk about businesses’ need for order management solutions to move beyond the limitations of traditional enterprise resource planning (ERP) systems and keep pace with the fast-changing landscape of e-commerce. View of…Read more

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Announcing new activity menu and 1:1 calling for Dynamics 365 Guides 

3 min read

With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and understand the world around them. Microsoft Dynamics 365 Guides is driving workforce transformation with hands-on training and step-by-step holographic instructions that are seamless, intuitive, and embedded into everyday workflows, equipping employees…Read more

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Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview 

3 min read

We are excited to announce the preview launch of Dynamics 365 Supply Chain Insights to help organizations achieve a supply chain of the future—one that is resilient, sustainable, and capable of sensing, predicting, and mitigating disruptions before they occur.  Recent worldwide supply chain disruptions have resulted in economic losses and missed opportunities that stretch into the billions of dollars. Since the…Read more

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Introducing voice channel for Dynamics 365 Customer Service 

4 min read

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and…Read more

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Tax calculation enhancements are now available for Dynamics 365 

4 min read

Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, technology has made the world smaller. The steady drive of globalization and digitalization has pushed through significant headwinds—such as market protectionism, global recessions, and, most recently, a global pandemic—to change the way we live…Read more

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