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2020 release wave 2 plans for Dynamics 365 and Power Platform now available 

Today, we published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation for our...Read more

2020 release wave 2 timeline for Dynamics 365 and Power Platform 

Key dates for the upcoming release wave Business conditions are in constant flux. To help you rapidly adjust to change and drive strong business outcomes, we deliver new capabilities in two six-month release waves. Each release wave comprises hundreds of new and updated capabilities for products across Microsoft Dynamics 365 and Microsoft Power Platform. Stay...Read more

Maintain business continuity with Dynamics 365 Field Service 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service...Read more

Extend data storage for Dynamics 365 Business Central 

Each Microsoft Dynamics 365 Business Central cloud instance comes with 80 GB of database storage, which is more than ample for most organizations. Some businesses have unique scenarios that may require additional storage. For those organizations that need more space, we’ve introduced a new add-on SKU that provides additional storage capacity, available now by contacting...Read more

Auto capture customer related activities with Dynamics 365 Sales Insights 

The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview. Be one of the first to preview the improved ability to capture more data in less time. Data is an important resource that sales organizations have. Bringing this data together uncovers actionable insights that are essential for organizations to make...Read more

Discover winning practices of top sellers with Dynamics 365 Sales 

Enhancements to Relationship analytics capabilities in Microsoft Dynamics 365 Sales Insights are now available as part of the 2020 release wave 1. The AI-powered enhancements enable salespeople to build strong relationships with customers, take actions based on insights, and ultimately close deals faster.   Relationship analytics (RA) leverages the integration between Microsoft Dynamics 365 and Office 365 to provide users with...Read more

Rapidly scale patient screening and assessments for COVID-19 

As the world copes with the COVID-19 pandemic, Microsoft is providing cloud solutions to frontline responders to help coordinate and automate emergency responses. We previously reported solutions to help track critical resources, coordinate crisis communications, and create a crisis response bot. A new solution—the Patient Scheduling and Screening Template—is now available, designed to help healthcare...Read more

Modernize field service with Dynamics 365 Remote Assist 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. Organizations with essential frontline employees in the field are facing a unique set of challenges responding to the COVID-19 crisis. With travel restrictions and many technicians working remotely, the challenge is to keep employees...Read more

New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers. When that volume is tied to a time of crisis and...Read more

Reduce supply chain disruptions with AI, IoT, and mixed reality 

Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic. Updates to Microsoft Dynamics 365 Supply Chain Management in the 2020 release wave 1 help organizations proactively transform every...Read more

Improve the leave and absence experience across the organization 

In the complex world of human resources, organizations often find it challenging to manage and administer employee leave and absence plans in a competitive and compliant way. Each country and company have unique needs and programs to effectively manage employees’ time away from work. With leave and absence impacting every employee in an organization, streamlining...Read more

Preview new benefits capabilities for Dynamics 365 Human Resources 

As the war for talent intensifies, companies are offering a broader and richer set of benefits to attract and retain their best employees. We understand that this can be a complex and time-consuming process. Our new benefits capabilities in Dynamics 365 Human Resources will help with benefits administration by providing more flexible plan configurations, as...Read more