We are pleased to announce that Dynamics 365 Customer Insights is now available for public preview! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data, whether it’s from transactional, observational, or behavioral sources, to gain a single view of customers and derive insights that drive Read more
In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release. Read more
Yesterday, Adobe announced new innovations for Financial Services and HR industries to provide customers with more agile and secure business processes than ever before. These innovations include an exciting new integration between Microsoft Dynamics 365 for Talent and Adobe Sign. Far too many HR organizations are drowning in paper. In fact, a recent study by Read more
Extracting valuable insights from both social and web interactions is notoriously challenging. On paper, it’s a simple process of building a trusted relationship with your customers so that you can improve your reputation and secure a competitive advantage. However, if you’re not using the right tools, it can feel much more complicated than that. Emerging Read more
Our goal for Microsoft Dynamics 365 for Finance and Operations is to help organizations digitally transform by bringing together people, data, and processes. To deliver even greater value to our customers, we continue to make significant organic investments in this product. In addition, we look for opportunities to acquire strategic solutions to help accelerate innovation. Read more
Update: Dynamics 365 Customer Service Insights is now generally available. Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview, Read more
We continuously enhance Microsoft Dynamics 365 with new capabilities to enable global businesses to accelerate their digital transformation. As we add product enhancements and performance improvements at a rapid pace, we’re optimizing the way in which we deliver updates. This helps our customers stay current in a consistent, predictable, and seamless manner. In the April Read more
66 percent of CIOs state they believe there’s a scarcity of talent and it’s approaching “crisis” proportions. With digital transformation changing the nature of how we work, finding people with the skills required to drive business results is becoming even more critical and more challenging. Nothing has a bigger impact on business results than hiring—and Read more
At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers. Now it’s your turn. Today we’re introducing new videos that showcase what’s possible and the opportunity to join the Read more
Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to Read more
As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health. Read more
The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a Read more