Download the training module for Field Service (Dynamics 365) mobile app
Download Field Service mobile app in a day training to learn how to set up, use, and configure the Dynamics 365 Field Service mobile app. ...Read more
Blog posts for Webinars
Posts
Webinar: See what’s new in Dynamics 365 Field Service 2021 release wave 1
Join us for a 90-minute webinar on April 8 at 9 AM Pacific Time to learn about the new capabilities in Dynamics 365 Field Service 2021 release wave 1, including: A simplified set-up experience. New schedule board and map capabilities. How knowledge articles and virtual assistants on the mobile app help technicians. A new portal...Read more
Finance Reimagined free on-demand sessions available now
A host of additional on-demand content covering finance response, recovery, and reimagination is available exclusively to event registrants. Log in today to watch the sessions or sign up for free and watch the sessions....Read more
4 principles of successful voice of the customer programs
Understanding your customers starts with gathering their feedback. But a Forrester study found that at the end of 2020, decision making with customer insights was organizations’ biggest challenge with marketing programs....Read more
In case you missed it: Webinar offers tips for using AI in retail loss prevention
Looking for a way to harness the power of AI to help prevent retail loss, but missed the recent webinar on the subject? You can register and watch now. Gain insight into how Dynamics 365 Fraud Protection loss prevention has helped fashion company, BESTSELLER, quickly identify and investigate potential sources of fraud and inventory loss...Read more
5 insights on how to connect experiences with customer data platforms
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more
Webinar series: stay connected and engaged with customers
Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to...Read more
How your growing businesses can compete and win on the customer experience
Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. According to a recent report by PWC, 32 percent of customers will walk away after just one bad experience. As digital native companies continue to elevate customer expectations for personalized sales and always-on support, growing organizations need to...Read more
Retail webinar for September
The monthly Retail webinar for September was held on the 5th of September and showcased various features, some of which are releasing soon and others that are in the early stage of design. We started the demos with an update to the “Preferred payment methods” feature which allows retailers to define eligible payment methods for...Read more
Recap of Retail webinar for August
The monthly Retail webinar for August was held on the 1st of August and was loaded with exciting content. We covered lots of features, some of which are releasing soon while others are in the early stage of design. We started with a demo of the Regression Suite Automation Tool (RSAT) for point of sale...Read more
Weekly Webinars for the Business Applications Community for September 2019!
Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series. You should expect deep dives, special guests, MVPs talking about cool things they...Read more
Retail webinar for June
The monthly Retail webinar held on June 6 was filled with some great content and attended by over 80 participants from around the globe. We started with a demo of extensibility enhancements during which the new application programming interface (API) triggers were used with the point of sale (POS). After that, we discussed details of...Read more