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In case you missed it: Webinar offers tips for using AI in retail loss prevention 

Looking for a way to harness the power of AI to help prevent retail loss, but missed the recent webinar on the subject? You can register and watch now.  Gain insight into how Dynamics 365 Fraud Protection loss prevention has helped fashion company, BESTSELLER, quickly identify and investigate potential sources of fraud and inventory loss...Read more

5 insights on how to connect experiences with customer data platforms 

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more

Webinar series: stay connected and engaged with customers 

Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to...Read more

How your growing businesses can compete and win on the customer experience 

Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. According to a recent report by PWC, 32 percent of customers will walk away after just one bad experience. As digital native companies continue to elevate customer expectations for personalized sales and always-on support, growing organizations need to...Read more

Retail webinar for September 

The monthly Retail webinar for September was held on the 5th of September and showcased various features, some of which are releasing soon and others that are in the early stage of design.  We started the demos with an update to the “Preferred payment methods” feature which allows retailers to define eligible payment methods for...Read more

Recap of Retail webinar for August 

The monthly Retail webinar for August was held on the 1st of August and was loaded with exciting content. We covered lots of features, some of which are releasing soon while others are in the early stage of design. We started with a demo of the Regression Suite Automation Tool (RSAT) for point of sale...Read more

Retail webinar for June 

The monthly Retail webinar held on June 6 was filled with some great content and attended by over 80 participants from around the globe. We started with a demo of extensibility enhancements during which the new application programming interface (API) triggers were used with the point of sale (POS). After that, we discussed details of...Read more