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Microsoft Dynamics 365

Two essential webinar series for customer service and SMB professionals

Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. This month, we’re featuring a three-part series for customer service pros, and a series that looks into ways small businesses can bridge productivity and business management workstreams. Each webinar averages 15-20 minutes—perfect...

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Four webinars for sales, field service, marketing, and business operations pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. Modernize your sales productivity in hours, not days...

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Customer service webinar series: Optimizing the customer service agent

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service. Technology can be the catalyst for...

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Customer service webinar series: The new age of customer service

Customer service is changing and the revolution is well underway. Customer service is quickly becoming the epicenter for leading customer experience and customer engagement initiatives, focusing on consistently delivering a positive customer experience to continually build engagement. These initiatives are reinventing customer service, helping organizations become more strategic, and adapt to the way customers want...

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Hot HR trend: Reimagining the employee experience (EX) and flow of work

Last month, I had the immense privilege of inviting Josh Bersin to meet with the Dynamics 365 for Talent team to discuss the HR tech market landscape. In his recent blog, Guess Who’s Looking At The HR Tech Market? Microsoft, Josh shared his perspective on his time spent here in Redmond. While he points out...

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Webinar: Introduction to Dynamics 365 for Talent

The war for talent is more than a trending headline–it’s a reflection of an increasingly competitive landscape where people with the right skillset are in short supply. Savvy business leaders are embracing a talent success mindset, as they know how important employer brand and culture are to attracting A- players that deliver business results. This...

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Four essential webinars for sales, marketing, customer service, and finance pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. 3 ways event-driven sales processes will impact the...

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A modern sellers success depends on customer obsession [webinar]

It’s well known that B2B buyers have access to information at their fingertips, and even prefer not to engage with sellers at the beginning of their buying journey. Unfortunately, if you are practicing conventional sales tactics and not engaging with your buyers you might be approaching your buyers the wrong way or with the wrong...

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Equipped to compete: The mindset for modernization

Today’s businesses are at the brink of a new era. Small businesses and enterprises alike are balancing the costs of modernization, yet as the digital market continues to evolve, the very solutions organizations consider adopting are quickly outdated and outclassed by newer developments. It’s reasonable, as new methods and services arrive, to get caught up...

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