What’s new in Voice of the Customer version 9.0.1027.16

We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later.

This article describes the features improvements and the fixes that are included in this update.

New and updated features

Cascade delete of survey

The reliability and experience of survey delete operation are improved. All the dependent entities of a survey are deleted when the survey is deleted. The pre-requisite user actions, if required, for deleting the survey are displayed on the screen.

Reconfigure Voice of the Customer

You can now repair or restore the Voice of the Customer configuration if it is accidentally deleted or misconfigured at any point of time.

Click here to access the Voice of the Customer official documentation.

Resolved issues

In addition to the above-mentioned features, this update resolves the following issues:

  • The tooltip of a question for a few languages (for example, Chinese, Russian, Farsi, Arabic) is not translated properly.
  • The field names in survey response mapping and workflows do not match.
  • The survey entity interface is not translated properly in French locale.

We hope that your business will be more productive with the new Voice of the Customer solution. Try the new version of Voice of the Customer and provide your feedback.



– Sanjay Kasat