Microsoft Dynamics 365 Blog

Recent system updates to the LCS Support flow framework have prevented some questions from displaying for the Incident details steps when a support case is created.

The missing questions are Problem type, Problem area, and related sub-questions. However, this does not prevent users from submitting a support case.

We are actively working to resolve this issue and will update the blog post when this issue has been mitigated with a release.

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!