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Applies To: Dynamics 365 Guides (version 104.1907.19001)

Dynamics 365 for Field Service integration (included in version 104.1907.19001) enables Field Service customers to attach guides to field service tasks in Dynamics 365. When work orders are assigned to technicians, the technicians can use a dedicated Field Service tab in the Guides HoloLens app to launch the assigned guide and do their work.

Dedicated Field Service tab

 

To attach guides to service tasks in Dynamics 365 Field Service, customers need to have an existing Dynamics 365 Customer Engagement (CRM) instance with Dynamics 365 for Field Service version 8.6.0.183 or later. You also need to update to Dynamics 365 Guides solution version 104.1907.0.33 or later (learn how) and Dynamics 365 Guides PC and HoloLens app versions 104.1907.19001 or later (learn how).

 

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