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Have you heard about the new Virtual Agent in a Day program we’re rolling out? This full-day hands-on workshop is designed to help anyone (yes, anyone!) learn to build a fully functional virtual agent with no technical expertise required and with no code.

The full agenda includes short lectures and hands-on lab exercises that cover these main areas:

  • Dynamics 365 Customer Service Insights​
  • Dynamics 365 Virtual Agent for Customer Service
  • Integration of Dynamics 365 Virtual Agent for Customer Service with Microsoft Flow
  • Virtual Agent optimization​ and best practices, including natural language understanding (NLU) triggering and conversational design

We’ve already conducted the workshop for over 300 attendees worldwide. Attendees gain in-depth understanding of Microsoft AI solutions for customer service, start using Customer Service Insights and Virtual Agent for Customer Service to take their day-to-day customer service to new levels, and leave feeling eager to use their own virtual agents to impress their customers.

Microsoft and our partners will be bringing Virtual Agent in a Day programs to your city (or nearby) in the next few months.  Stay tuned!

For anyone interested but unable to attend in person, we’re planning to publish a series of Microsoft Learn courses soon so you can complete your own hands-on experience.

Happy bot building!

To learn more, visit:

Image of Virtual Agent in a Day classroom in progress

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!

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