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We are very excited to announce that Dynamics 365 Customer Service Insights is now available in France-based datacenters! This is in addition to the nine other geographic areas we’ve supported since general availability.

When Customer Service Insights creates workspaces, it generates and stores the insights data in the same geographic area as where your case data is stored in the Common Data Service (CDS) database. Given the CDS has recently expanded the geographic area to France, this support ensures all insights data generated from your cases stored in France will stay in France. It can also improve the performance of your workspace refresh.

Below is a full list of data locations that Customer Service Insights supports today. More details can be found in the article Where an organization’s Customer Service Insights data is located. You can also learn more from this article about Microsoft Cloud France.

Azure geographic areas (geos) Azure datacenters (regions)
Europe West Europe (Netherlands)
North Europe (Ireland)
United States East US (Blue Ridge, VA)
South Central US (Des Moines, IA)
West US (Quincy, WA)
Australia Australia East (New South Wales)
Australia Southeast (Victoria)
Asia Pacific Southeast Asia (Singapore)
East Asia (Hong Kong)
United Kingdom UK South (London)
UK West (Cardiff, Durham)
Brazil Brazil South (São Paulo State)
Canada Canada Central (Toronto)
Canada East (Québec City)
India Central India (Pune)
South India (Chennai)
Japan Japan East (Tokyo, Saitama)
Japan West (Osaka)
France France Central (Paris)
France South (Marseille)

 

As always, your feedback is critical for us to prioritize what’s next. If you have any suggestions or ideas, please don’t hesitate to submit an idea or vote on others’ ideas.

If you have questions about this support or any other features, we’re always available at the Customer Service Insights forum to help you.

 

Enjoy!

 

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We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!

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