Microsoft Dynamics 365 Blog

We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 365 Customer Service suite. The unified admin center simplifies setup tasks with a step-by-step guided experience to help admins easily onboard customer service channels. A dedicated search for settings makes discovering and updating settings fast and easy.

Follow the wizard to easily set up customer service channels

The guided setup wizard helps you configure customer service channels such as email, case, chat, and voice. The wizard guides you through all the steps to configure users and permissions and set up queues and routing rules to help you start handling customer issues with minimal fuss.

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After all the steps are complete, you’ll find instructions to validate that the channel is set up correctly. You can also go directly to a step to modify settings.

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Search for admin settings

The search admin settings page helps you quickly discover the admin setting you want to manage. Along with top matches, the page lists settings for new features, so that you can evaluate whether they might be helpful for your business and start to adopt them.

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With the new unified Customer Service admin center, it’s easier than ever to manage users, add channels, route and distribute workloads, and get valuable insights about all the activity across your digital contact center. Migrate to the new app to discover how you can streamline digital contact center operations, help your agents be more productive, and earn customers for life.

Learn more

To find out more about the new unified Customer Service admin center app, read the documentation: Customer Service admin center | Microsoft Learn

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