Content type: Tips and guides
Monitor Copilot responses in Dynamics 365 Customer ServiceÂ
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service
Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Status, allows field service organizations to use a booking status to indicate if further work is required to complete a work order.
Process Advisor for Supply Chain and Warehousing.
Performance evaluation has been revolutionized by technology, extending its reach to the individual level. Consider health apps on your smartphone. They gather data breadcrumbs from your daily activities, providing analysis of your movement patterns. This isn’t a generic data compilation, but a near-accurate reflection of your physical activity during a specific period.
Enhanced focused view in Dynamics 365 Sales helps optimize task execution!
In the fast-paced world of sales, sellers are now expected to be adept multitaskers.
Support parallel working with multiple sequences in Dynamics 365 SalesÂ
A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available across Dynamics 365 Sales.
Prepare your organization for conversation intelligence data migration into Dataverse
During the 1st quarter of 2024, sales conversation intelligence data will migrate from its current storage location (Microsoft provided storage) across to each customer’s Dataverse organization
Knowledge management best practices for Copilot ingestion
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content.
Boost customer engagement with Apple Messages for BusinessÂ
With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions.
Best Practices for Offline Mode in the Field Service mobile app – Part 3
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.
Best Practices for Offline Mode in the Field Service mobile app – Part 2
In this second part we will go through some of the configuration and best practices for a successful offline rollout.