In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies. They need to access, analyze, and act on this data to power personalized experiences that drive return on marketing investments.
This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the 'Offline' mode.
The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workloads.
Dynamics 365 gives us the cloud-based architecture we require to support the growth requirements of the business. The combination of Dynamics 365, Power Platform, and Azure cloud services provides Peet’s with a scalable and supportable technology foundation for the future.
This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half!Â
Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365 Customer Service.
Business Central introduces a new global feature - Electronic Documents.
The activity monitor tool provides recommendations to administrators with steps to avoid future case creation issues by making changes to the rule configuration. Â
With the latest feature in D365 Field Service, you can easily accommodate different work schedules, holidays, and special events in your organization.
Dynamics 365 Commerce is thrilled to announce the preview of ‘Commerce Copilot’.
The Power Platform also offers significant customization opportunities in Field Service Mobile.
The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience.
Over the last couple of years, customers have been increasingly seeking faster and low-code extensibility options to complement their core Dynamics 365 business software.  The answer is here.