When sellers follow a predefined set of activities from day to day, they will usually be more productive. These best practices, or sequences, guide sellers. Dynamics 365 Sales Premium recently announced a preview of the reporting capability for sequences….Read more
Every day, retail stores are providing enhanced customer experiences and streamlining operations with the in-store apps from Dynamics 365 Commerce. That technology is getting an update that will improve IT operations and usability….Read more
In sales, planning is everything. However, many sales reps lack a detailed plan on how to follow up with prospects. Creating a customized plan for various scenarios is the basis for a sales cadence….Read more
An accurate view of your inventory is key to many decisions that you make as a company, but it is more and more challenging to get timely, correct data drawn from storage locations, sales channels, and a variety of source data systems….Read more
Organizations need to interact with their customers to solicit feedback on products and services. Dynamics 365 Customer Service has launched two capabilities in preview to help organizations engage with customers and build vibrant communities….Read more
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you’ll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service….Read more
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?…Read more
Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing….Read more
In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. You can now enable such a broad, yet flexible factor as prioritization in Dynamics 365 Supply Chain Management….Read more
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems….Read more
Privacy and compliance are crucial when it comes to customer data. In this new privacy-first world, customer consent must be infused across all workflows that use customer data….Read more
In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. To improve this process, you need insight into how it is functioning….Read more