Begin your copilot journey with summarization
Summarization is an AI-powered feature that can save you time, improve your accuracy, and enhance the customer experience.
In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies. They need to access, analyze, and act on this data to power personalized experiences that drive return on marketing investments.
Summarization is an AI-powered feature that can save you time, improve your accuracy, and enhance the customer experience.
Microsoft has separated all Czech-specific functionalities into distinct applications as part of the delocalization process of the Czech version of Dynamics 365 Business Central. T
This blog explores how the top 10 key insights from Ignite 2023 can be leveraged to enhance ERP products, benefit their users, assist ISVs (Independent Software Vendors) in developing custom solutions, and support the core business users of these ERP systems.
In the ever-changing landscape of contemporary business, effective supply chain management is paramount. Central to this complex system is the critical process of demand planning and forecasting, which profoundly impacts a company's capacity to fulfill customer requirements, optimize inventory, and maintain a competitive edge. This article explores the significance of demand forecasting and how Microsoft seamlessly incorporates it into its new demand planning in Dynamics 365 Supply Chain Management.
Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks between calls. Least active routing, formerly known as most-idle routing, is an assignment strategy that can help achieve this. It assigns work to agents based on when they end their last conversation. It gives
Today, we are introducing new AI-powered experiences for Microsoft Dynamics 365 Field Service that give frontline workers a faster way to access information on a job site.
In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality.
With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions.
Sellers need to navigate large amounts of information to better engage with customers and it's imperative that they can do that with ease.
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.
A new feature is coming that is designed to improve performance when working with financial dimensions and reduce the overall storage cost of storing financial dimension values.
In this second part we will go through some of the configuration and best practices for a successful offline rollout.