Microsoft Dynamics 365 Blog

Transforming Supply Chains: Exploring Advanced AI-Powered Demand Forecasting and Demand Planning in Dynamics 365 Supply Chain Management 

In the ever-changing landscape of contemporary business, effective supply chain management is paramount. Central to this complex system is the critical process of demand planning and forecasting, which profoundly impacts a company's capacity to fulfill customer requirements, optimize inventory, and maintain a competitive edge. This article explores the significance of demand forecasting and how Microsoft seamlessly incorporates it into its new demand planning in Dynamics 365 Supply Chain Management.

Enhance agent utilization and engagement with least active routing  

Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks between calls. Least active routing, formerly known as most-idle routing, is an assignment strategy that can help achieve this. It assigns work to agents based on when they end their last conversation. It gives