Microsoft Dynamics 365 Blog

Migrate from legacy Service Scheduling to the Service Scheduling on Unified interface 

The new Service scheduling on Unified interface is built on top of Universal resource scheduling. If you are using legacy Service scheduling on web client and are planning your move to Unified interface, you need to plan your migration of data from legacy Service scheduling data to the new one. Once you plan your migration,

Breaking the monolith: Introducing the Business Central System Application 

The landscape in which ERP solutions operate is undergoing major changes. Those changes are also being referred to as the digital transformation or the industrial evolution 4.0. For Dynamics NAV to stay relevant, the product had to join that transformation and become a cloud solution, operating in the heart of the intelligent cloud. It had

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2 min read

Announcing availability of Dynamics 365 Customer Service Insights in 42 languages 

2019/8/20 update – Both Serbian Cyrillic and Latin are now supported in Customer Service Insights. — Dynamics 365 Customer Service Insights helps customer service managers make better decisions and proactively improve customer satisfaction by providing AI-driven insights. We’ve been working hard to make the service available to as many people as possible, no matter what

Enhancements and Bug Fixes for Field Service Version 7.5.12.53 

Applies to: Field Service version 7.5.12.53 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. End of Life Notice

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1 min read

Psst! Want to build a bot without writing any code? 

Have you heard about the new Virtual Agent in a Day program we’re rolling out? This full-day hands-on workshop is designed to help anyone (yes, anyone!) learn to build a fully functional virtual agent with no technical expertise required and with no code. The full agenda includes short lectures and hands-on lab exercises that cover

Dynamics 365 Customer Insights – August 2019 release notes 

The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! New features Performance improved for Power BI connector Segment as an entity Progress indicator Performance improved for the Power BI connector After making some adjustments, the performance for our Power BI connector has been significantly improved. Now,

August release of Dynamics 365 Remote Assist doubles PDF resolution, adds other improvements 

Applies to: Dynamics 365 Remote Assist (version 2.04) The Dynamics 365 Remote Assist team is pleased to announce the August update of Dynamics 365 Remote Assist, which includes the following improvements:  Doubled the resolution of PDF files on HoloLens to make them easier to read.  It’s now easier to position windows exactly where you want them

Dynamics 365 for Marketing August update and early access are available now 

The August 2019 update of Dynamics 365 for Marketing is now released and available to all customers! We’re also releasing early access features, which you can choose to enable together with the August 2019 update. This will let you try out a few of the upcoming features we have scheduled for final release with the

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2 min read

Self-Enabling Install of the Unified Interface Versions of Field & Project Service 

As announced earlier this year, the non-UCI versions of Field Service and Project Service Automation are going end of life. As of July 29th 2019, Microsoft has empowered administrators to enable their existing environments that currently have Field Service (FS) version 7.x and Project Service Automation (PSA) v2.x to upgrade to FS v8.x and PSA

Published
4 min read

How to receive message center messages in an email 

This blog walks you through the steps to receive Office 365 Message Center Messages in email. What is the Message Center The Message Center is the place to keep track of upcoming features, releases and issues related to Office 365 and Microsoft SaaS offerings such as Dynamics 365, SharePoint, and Microsoft Exchange. It’s where Microsoft