You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies. They need to access, analyze, and act on this data to power personalized experiences that drive return on marketing investments.
Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code makers and business users of Microsoft Dynamics 365 and Power Platform. Â
Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks between calls. Least active routing, formerly known as most-idle routing, is an assignment strategy that can help achieve this. It assigns work to agents based on when they end their last conversation. It gives
Microsoft Copilot for finance and operations apps with its In-app help guidance in Dynamics 365 Supply Chain Management represents a significant step in enhancing user experience. It bridges the gap between complexity and ease of use, enabling users to unlock the full potential of our product. While we acknowledge that we are in the early stages of this journey with basic capabilities, we are committed to continuous improvement. Â As organizations embrace this feature, they begin to reduce training costs and empower their workforce. Dynamics 365 SCM users can look forward to a more streamlined experience. Â Copilot In-app help and guidance simplifies tasks and provides instant assistance, helping users make the most of their Dynamics 365 SCM experience. We are dedicated to enhancing these capabilities further, ensuring that users can navigate our product more efficiently and effectively.
Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio.
Today, we are introducing new AI-powered experiences for Microsoft Dynamics 365 Field Service that give frontline workers a faster way to access information on a job site.
In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality.Â
With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions.
Sellers need to navigate large amounts of information to better engage with customers and it's imperative that they can do that with ease.
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.Â
A new feature is coming that is designed to improve performance when working with financial dimensions and reduce the overall storage cost of storing financial dimension values.
In this second part we will go through some of the configuration and best practices for a successful offline rollout.