Knowledge management best practices for Copilot ingestion
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content.
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content.
What's new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. Discover the latest updates and enhancements to the Field Service Mobile app that will help you deliver better service experiences to your customers.
Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates with the back office.
Summarization is an AI-powered feature that can save you time, improve your accuracy, and enhance the customer experience.
Microsoft has separated all Czech-specific functionalities into distinct applications as part of the delocalization process of the Czech version of Dynamics 365 Business Central. T
This blog explores how the top 10 key insights from Ignite 2023 can be leveraged to enhance ERP products, benefit their users, assist ISVs (Independent Software Vendors) in developing custom solutions, and support the core business users of these ERP systems.
In the ever-changing landscape of contemporary business, effective supply chain management is paramount. Central to this complex system is the critical process of demand planning and forecasting, which profoundly impacts a company's capacity to fulfill customer requirements, optimize inventory, and maintain a competitive edge. This article explores the significance of demand forecasting and how Microsoft seamlessly incorporates it into its new demand planning in Dynamics 365 Supply Chain Management.
In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies. They need to access, analyze, and act on this data to power personalized experiences that drive return on marketing investments.
Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code makers and business users of Microsoft Dynamics 365 and Power Platform.
Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks between calls. Least active routing, formerly known as most-idle routing, is an assignment strategy that can help achieve this. It assigns work to agents based on when they end their last conversation. It gives
Microsoft Copilot for finance and operations apps with its In-app help guidance in Dynamics 365 Supply Chain Management represents a significant step in enhancing user experience. It bridges the gap between complexity and ease of use, enabling users to unlock the full potential of our product. While we acknowledge that we are in the early stages of this journey with basic capabilities, we are committed to continuous improvement. As organizations embrace this feature, they begin to reduce training costs and empower their workforce. Dynamics 365 SCM users can look forward to a more streamlined experience. Copilot In-app help and guidance simplifies tasks and provides instant assistance, helping users make the most of their Dynamics 365 SCM experience. We are dedicated to enhancing these capabilities further, ensuring that users can navigate our product more efficiently and effectively.
Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio.