You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
In a previous post we looked at how to use a general service , Computer Vision, to recognize content and faces in images. There is another model which you train yourself, called Custom Vision. Scenario Your company uses NFC chips to detect movements of components between your warehouse and production floor. Why not, instead of
Today, we enabled a new feature in Lifecycle Services (LCS) called ‘Report production outage‘. This feature is available to all customers that have purchased Dynamics 365 Finance and Operations, Enterprise edition and have implementation projects with a production environment deployed in LCS. This feature provides a quick and effective channel to escalate issues to Microsoft
Updated January 12 – This update is to notify you of a delay in the change to remove administrative access to the Azure SQL server associated with their Tiers 2, 3, 4, and 5 sandbox environments deployed in a Microsoft subscription. The new date is January 31st for new customers onboarding to Dynamics 365 Finance and
Applies to: Field Service (version 7.2.0.43), Project Service Automation (version 2.2.0.74), and Universal Resource Scheduling (URS) solution (version 2.2.0.49) on Dynamics 365 9.0.x Want to be sure you assign work efficiently, taking care not to over or under book people on the schedule board? In the December 2017 update, we added out-of-the-box functionality that allows
Applies to: Field Service (version 7.2.0.43), Project Service Automation (version 2.2.0.74), and Universal Resource Scheduling (URS) solution (version 2.2.0.49) on Dynamics 365 9.0.x Have you or your users ever run into an error message asking you to narrow your search because more than 100 available resources were found? In our December 2017 update, we increased
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x In a previous release, we introduced scheduling extensibility, opening up countless new scenarios for field service organizations. Since then, we’ve heard from partners and customers about additional use cases that require being
In the previous post, we looked at an example of how Microsoft has built Azure Machine Learning (ML) functionality into Dynamics NAV. We discussed the Image Analyzer extension, which uses the Computer Vision API from Microsoft Cognitive Services to identify attributes in images attached to items and contact persons. We’re going to go a little
Applies to: Dynamics 365 9.0.x and Dynamics 365 8.2.x We’re pleased to announce the latest update to Resource Scheduling Optimization (v2.0.17335.1). This blog post lists the new capabilities and bug fixes included in this release. This release is compatible with both Dynamics 365 8.2.x and Dynamics 365 9.0.x. To update to this release, visit the
Machine Learning (ML) is a branch of Artificial Intelligence (AI) that enables software to do more on its own, such as make predictions and offer suggestions, by analyzing and learning from the data it already has. In short, ML helps make software more proactive in the way it supports your business decisions. There’s a great
Welcome to our update for the Developer Preview; the December update. As usual, we’ve fixed a lot of issues reported by you, for more information view the list of fixed issues, In addition to that we’re announcing the following changes as you can see listed below. To jump directly to an updated image go to the Azure Gallery
Cumulative Update 50 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013 R2. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest
We are excited to announce that new version of Voice of the Customer for Dynamics 365 (9.0.823.1 – 9.0.959.8) is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This update includes reliability and scalability improvements. This article describes the features improvements and