You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
By using a Dynamics 365 connector for Microsoft Flow or Azure Logic Apps, you can create flows that initiate when an event occurs in Dynamics 365, or some other service, which then performs an action in Dynamics 365, or some other service. In Microsoft Flow, you can set up automated workflows between your favorite apps
Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Solution, Dynamics 365 for Universal Scheduling Solution, Dynamics 365 for Resource Scheduling Optimization With the goal of continuously improving quality, performance, usability, and responding some customer feature feedbacks, we’re excited to announce the release of July 2017 update for Dynamics 365 for
In this blog we ask the questions like: how to apply a specific BPF when creating a CRM entity records? How does system defaults on new record create (or) how do I override this behavior? Good questions! Let’s clarify. When an entity record is being created and If there are multiple BPFs defined on that
Dynamics 365 web client has refreshed UI in July 2017 Update for Dynamics 365 (online), that increases readability and consequently productivity for our users who use the application day-in and day-out. Dynamics 365 might be one of the many applications they have to use throughout the day and a better UI is aimed at making
You may be already familiar with the blog post of my colleague in which the background of the Named User License Counts report is explained. Using the Named User License Count report In this post, I would like to explain a change that was introduced in relation to this report in Cumulative Update 9 for
Note: This applies to Dynamics AX 2012 RTM, R2, R3, Dynamics 365 for Finance and Operations Wondering why you are not getting the expected amounts in your Australia Business Activity Statement (BAS)? Â One of the most common reasons for that to occur is that GST Codes are not set up with the right GST
We are excited to announce that we have released the source code for Dynamics 365 – Portals.   The source code is released under an MIT license which is a very permissive popular open source license.  The source code is consistent with the same code that is used to host our July 2017 portal release
We are retiring the Microsoft Dynamics AX Developer Center on MSDN at the end of September 2017. (The Developer Center contains links to whitepapers and other downloads that you can also find on the Microsoft Download Center.) We will redirect all of the current pages on the Developer Center to appropriate pages in the MSDN
In Microsoft Dynamics Ax and Dynamics 365 for Finance and Operation, the system allows users to mark the Bank Reconciliation for a statement as reconciled even if there are no amounts matched. This is now documented in the link below with the following information: The bank reconciliation for a statement can be marked as reconciled at any
The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the September release of Lifecycle Services (LCS). Roll back failed packages in Tier 2+ Sandbox environments With the September release of LCS, we have added support, including the new buttons Resume and Roll back, to roll back packages when package application fails. When a package
Windows 10 comes with a different, optional, deployment for Chinese and DBCS (Double Byte Character Set) fonts. Let me first give you a repro scenario and explain the impact of it against Microsoft Dynamics RDLC reports. The following steps apply to all Dynamics NAV versions that support Windows 10 as the client OS (Dynamics NAV
Microsoft acquired Adxstudio in 2015 for its compelling customer engagement features and, over the last two years, has natively built them into Microsoft Dynamics 365. During that transition, Microsoft continued supporting the legacy Adxstudio Portals v7 product. Because you are a legacy Adxstudio Portals v7 customer, we are providing advance notice of changes to our legacy