Streamline your sales workflow: How AI-powered Opportunity summaries transform collaboration
In today's fast-paced sales landscape, staying ahead of the game is more crucial than ever.
Microsoft Dynamics 365 Blog
Improved Project sales tax capabilities now available
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.Â
Keep track of your trade policies with advanced export control
Supply Chain Management lets you manage, track, and verify compliance with export control restrictions prior to confirming, picking, packing, shipping, and invoicing sales orders. The new advanced export control functionality allows you to manage your export control policies using a native Microsoft Dataverse solution that interfaces directly with your Supply Chain Management instance. Supply Chain Management then enforces compliance with international trade regulations by consulting your export-control policies in real time.
Analyze the impact of AI-enhanced customer service with Copilot analyticsÂ
Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enhanced customer service.
Productivity Across Borders: Localized Content now on Microsoft Release PlannerÂ
Microsoft Release Planner will support the content in 11 new languages.
Make more effective procurement decisions with Dynamics 365 Copilot in Supply Chain Management
The Procurement Copilot is an advanced tool that empowers users to efficiently manage and assess changes to purchase orders on a large scale. By providing insights into the impact and risk associated with these changes, it greatly enhances procurement decision-making. With this tool, users can swiftly identify high-impact or low-impact alterations, enabling prompt actions to mitigate potential risks.
Create cases, contacts, and accounts faster from notes on the timelineÂ
Dynamics 365 Customer Service enables agents to create a new case or associate an existing case with notes they write on the customer timeline.
Conversation intelligence unleashes the potential of your sales organization
Effective communication is vital in building strong customer relationships and closing deals.
Use Copilot with SharePoint knowledge to serve your customersÂ
Customer Service administrators can easily configure Copilot settings to include an internal knowledge base or SharePoint.
Customer service is a (Microsoft) Teams sportÂ
With the enhancements in this release wave, Teams collaboration features (embedded chat, swarming, and Teams meeting integration) are even more robust.
Power Automate Process Mining empowers warehouses to boost their efficiency significantly
Every warehouse manager is keen on improving the processes on the warehouse floor. But where to start? What to optimize? It is far from easy to discover the bottlenecks. This is where the Power Automate Process Mining comes really handy. In the 10.0.35 release we ship the integration of Supply Chain Management Warehouse module with Power Automate Process Mining. This integration gives some really valuable insight into the material movement in the warehouse.Â
Transition to real-time marketing and transform your Customer Experience
Adapting to evolving customer expectations: staying ahead in the new marketing landscape Customer experience has significantly transformed in recent years, moving away from linear buying journeys and one-size-fits-all approaches. Nowadays, customers expect digitally enabled, hyper-personalized experiences. To stay competitive, organizations must embrace a customer-first approach, bridging departmental gaps to deliver cohesive experiences. By harnessing the
Improve sales productivity and close more deals with Microsoft Sales Copilot
As a seller, you know you need to focus on building relationships with your customers and getting the details you need to close the deal. The challenge is that like most sellers, you spend less than 30% of your time selling.